Swansea Centre Legal Practise is in search of Phone agents with IMMEDIATE interviews being held.
Job Overview- £26,500 start.
We are seeking dedicated and professional PCP Advisors to join our team. The successful candidates will play a vital role in providing an exceptional customer journey and supporting clients through effective communication and organisational skills.
This position offers a rewarding opportunity to develop your career within a dynamic environment, contributing to the organisation’s success and growth.
Responsibilities
- Deliver high-quality advice and support to clients regarding their PCP claims.
- Mentor and guide new team members, sharing knowledge and best practices to foster a collaborative work environment.
- Utilise Microsoft Office tools to prepare reports, maintain records, and manage documentation efficiently.
- Communicate clearly and professionally with clients, colleagues, ensuring all legal requirments are met
- Manage multiple tasks simultaneously whilst maintaining organisational efficiency.
- Handle enquiries via various channels, providing accurate information and resolving issues promptly.
- Maintain up-to-date knowledge of relevant policies, procedures, and industry standards to ensure compliance and best practice.
Experience
- Proven experience in customer sales roles within a professional enviroment
- Strong communication skills with the ability to support team development effectively.
- Proficiency in Microsoft Office applications.
- Excellent communication skills in English, both written and verbal.
- Demonstrated IT literacy with the ability to adapt to new systems swiftly.
- Exceptional organisational skills with the capacity to prioritise tasks efficiently under pressure.
- A desire to work hard and be rewarded for it.
Pay: £26,500.00-£30,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee mentoring programme
- Referral programme
Work Location: In person
