Here at Prinknash Abbey Bird and Deer Park we are looking to expand our core team now that we have officially opened to the public. At this time we're looking for someone to fulfil the kiosk and reception role primarily although being a small team here at the Park all staff are expected to help out with animals care and other tasks as needed.
Job Summary
We are seeking a proactive and organised Assistant to support our team across various operational areas. The ideal candidate will possess strong people skills, a background in hospitality, a passion for delivering exceptional guest services and a love for animals. This role offers an excellent opportunity to develop skills within a dynamic environment, contributing to the smooth running of daily operations and enhancing guest experiences.
Duties
- Greet and assist guests, addressing their needs promptly and professionally.
- Handle enquiries via phone or email, providing accurate information and assistance.
- Support team members with daily operational tasks, ensuring efficiency and organisation.
- Contribute to maintaining a welcoming environment by upholding high standards of customer service.
- Ability to communicate and desire to interact with members of the public
- A team player with a strong understanding of the impact of their behaviour on others
- Have an interest in animals and be confident when handling animals
- Be enthusiastic and keen to learn about the animals calling the Park home
- A friendly, calm and confident manner with excellent customer service skills
- A proactive approach to visitor engagement
- Ability to work effectively in a team environment
Qualifications
- Excellent organisational skills with the ability to multitask effectively.
- Strong interpersonal skills, with a focus on delivering outstanding guest services.
- Ability to work collaboratively within a team and independently when necessary.
- Previous experience supporting management or administrative functions is desirable.
- A professional attitude with excellent communication skills.
- Previous Barista experience and/or qualifications is desirable
- Previous experience in customer service desirable
- First aid qualification desirable
- Fire Warden/Fire Safety or equivalent qualified desirable
- Flexibility to adapt to changing priorities and handle multiple responsibilities efficiently.
Work Location: In person
