Job Summary: Part Time (3 Days Weekly / Negotiable)
The Registered / Compliance Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service.
Key Responsibilities:
Regulatory requirements;
- Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards.
- Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs).
- Conduct regular audits and quality checks to maintain high standards of care.
- Ensure all safeguarding procedures are followed, and concerns are reported appropriately.
- Keep up to date with changes in legislation and implement necessary adjustments.
Operational Management;
- Oversee the day-to-day operations of the home care service.
- Manage care assessments and ensure care plans are person-centred and regularly reviewed.
- Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns.
- Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities.
Business Development & Growth;
- Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work.
- Build and maintain relationships with commissioners, clients, and stakeholders.
- Promote the business through networking, marketing, and community engagement.
- Monitor financial performance and budget management. Set training and supervision targets for new starters.
Staff Management & Leadership;
- Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards.
- Conduct regular performance appraisals and provide staff supervision and support.
- Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development.
- Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome.
Client Care & Satisfaction;
- Ensure through assessment and planning a person-centred care service is delivered.
- Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so.
- Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery.
Essential Requirements:
- Level 5 Diploma in Leadership for Health & Social Care.
- Previous experience in a managerial role within a domiciliary care setting.
- In-depth knowledge of C.Q.C regulations and compliance requirements.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and relationship-building abilities.
- Experience in recruitment, staff training, and development and retention.
Desirable:
- Leadership and Management Experience based on care sector.
- In-depth knowledge of care quality regulations and compliance requirements.
- Experience with inspections and audits, ensuring the service is compliant with care quality standards.
- Experience managing health and safety protocols, including conducting risk assessments, and ensuring all practices align with health and safety regulations.
- Experience handling difficult situations, complaints, and incident investigations, with a focus on problem resolution and quality improvement.
- Experience in managing crisis situations (e.g., managing staffing shortages, medical emergencies, etc.).
- Ability to make quick decisions while keeping the best interests of clients in mind.
- Ability to drive business development while maintaining care standards and compliance.
- Strong communication skills to liaise with staff, families, commissioners, and regulatory bodies.
**This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business.**
Pay: £20,000.00-£24,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
Work Location: In person
