Service Advisor
Newbury | £30,000–£36,000 + Service Plans | Monday to Friday
Pembrook Resourcing is working with an established franchised dealership in Newbury to find an experienced Service Advisor to join their busy aftersales team.
This is a great opportunity for someone who knows their way around a dealership, understands what makes a good customer experience and enjoys the pace of a busy service department.
And there's a big plus...
Monday to Friday. No weekend working.
You'll be the link between the customer and the workshop, making sure vehicles move through the department efficiently while keeping customers informed and delivering a high standard of service from booking through to collection.
What you'll be doing
- Managing customers throughout the service and repair process.
- Booking vehicles into the workshop and accurately understanding customer requirements.
- Preparing job cards and ensuring all relevant information is captured.
- Liaising closely with Technicians, Workshop Controllers and Parts teams.
- Keeping customers updated throughout the repair process.
- Providing clear explanations of recommended work and obtaining customer authorisation.
- Advising customers on additional work, maintenance requirements and service opportunities.
- Building strong customer relationships and delivering an excellent customer experience.
- Working towards departmental KPIs, sales targets and customer satisfaction standards.
- Handling customer queries and resolving issues professionally.
- Ensuring manufacturer and dealership processes are followed correctly.
What we're looking for
We're looking for an experienced Service Advisor who understands how a successful dealership aftersales department operates.
You'll ideally have:
- Previous Service Advisor experience within a franchised or independent automotive dealership.
- A strong understanding of workshop and aftersales operations.
- Excellent customer service and communication skills.
- Confidence discussing and selling additional work where appropriate.
- Good commercial awareness and an understanding of dealership KPIs.
- The ability to stay organised and calm when the workshop gets busy.
- A proactive approach to customer service and problem solving.
- The ability to build trust with customers and colleagues.
- A full UK driving licence.
We're also happy to hear from experienced Automotive Customer Service Advisors, Aftersales Advisors or Service Receptionists who have the right attitude and are ready to step into a Service Advisor position.
What's on offer
- £30,000–£36,000 basic salary
- Additional earning potential through service plans
- Monday to Friday working
- No weekend working
- Manufacturer training and ongoing development.
- A professional and supportive dealership environment.
- The opportunity to develop your automotive aftersales career.
- A role within an established franchised automotive group.
Interested?
If you're an experienced Service Advisor and you're looking for a dealership where you can earn well, develop your career and get your weekends back, we'd like to hear from you.
You don't have to be actively looking.
Sometimes the right opportunity is simply one that makes you stop and think:
"That actually sounds pretty good."
If that's you, apply today or contact Pembrook Resourcing for a confidential conversation.
Job Type: Full-time
Work Location: In person
Pay: £30,000.00-£40,000.00 per year
Work Location: In person
