The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. As part of the Scottish Courts and Tribunals Service commitment to equality and diversity, our recruitment system will automatically anonymise your personal information once your application is submitted and a generic application number is generated. The selection panel will only see the evidence you have provided on how you meet the key capabilities required for the job. Please check your details carefully and answer all required questions as this may affect any potential employment with us.
Joining SCTS means that you are joining an organisation that plays a key role in the administration of justice. We fulfil our purpose by providing the people, buildings and services needed to support the judiciary, the courts, devolved tribunals and the office of the public guardian (OPG). Our work focuses on improving access to justice, reducing delay and cost within the justice system, modernising our services in line with reform, and using leading technology to improve our services for everyone.
Outline Of The Role & Projects in SCTS:
Make a Difference That Matters
At SCTS, your work goes far beyond delivering projects. Every initiative we lead has a direct impact on the people of Scotland, helping to create a justice system that is more accessible, responsive, efficient and compassionate. We work at the heart of justice transformation, bringing together policy, operational expertise, technology and service design to solve complex challenges that affect citizens, victims, witnesses, jurors and justice partners across the country.
Joining SCTS means becoming part of a team that is shaping the future of justice in Scotland. From delivering major digital and service transformation programmes to improving the experience of people engaging with the justice system, our work helps ensure that justice services meet the needs of modern society while maintaining fairness, transparency and public confidence.
Delivering Meaningful Change
Our portfolio includes some of the most significant transformation programmes within Scotland's justice sector. Through the Jury Transformation Programme, we are modernising how jurors interact with the court system, creating services that are simpler, more efficient and easier to access. Through our work supporting the development of the Sexual Offences Court, we are helping to deliver innovative approaches that place the needs of victims, witnesses and court users at the centre of service design and delivery.
Alongside these programmes, we play a key role in the wider modernisation of criminal justice services, working collaboratively across organisational boundaries to improve outcomes, remove barriers and create more seamless experiences for those who rely on the justice system. This is an opportunity to contribute to change that has a tangible and lasting impact on communities throughout Scotland.
A Person-Centred and Trauma-Informed Approach
Everything we do is guided by a commitment to person-centred design and trauma-informed practice. We recognise that many individuals who engage with the justice system may be experiencing trauma, vulnerability or significant life challenges. Our teams work to understand those experiences and design services that are respectful, inclusive and responsive to people's needs.
This approach ensures that technology and process improvements are never pursued for their own sake. Instead, they are developed to improve experiences, reduce unnecessary stress and create services that support better outcomes for everyone involved in the justice process. By placing people at the centre of our thinking, we deliver change that is both innovative and meaningful.
Why Join SCTS?
SCTS offers a unique opportunity to work on nationally significant programmes that deliver real public value. Our people are empowered to challenge convention, collaborate across disciplines and shape solutions that improve lives. Whether your expertise lies in project delivery, service design, digital transformation, business analysis, product management or operational change, you will have the opportunity to contribute to work that strengthens Scotland's justice system and makes a genuine difference to citizens every day.
The Key Responsibilities Include:
Service Delivery
- Delivery of agile strategic projects/portfolios associated with the SCTS Strategy and Annual Business Plan.
- Line management of delivery resources and teams.
- Work collaboratively with the other Strategic Partners to support the senior stakeholders in delivering the objectives set out in the SCTS Annual Business Plan.
- Ensure an integrated way of working across using the Load Framework.
- Ensure governance documentation complies with the standard Agile load delivery methodology and supports effective collaborative working across relevant business units.
- Lead planning and schedule management activities, ensuring strategic projects are effectively managed, delivered to agreed timescales and supported by appropriate business change and engagement activity.
- Oversee all aspects of Agile Strategic delivery.
- Support the development and monitoring of the roadmap and requirements.
- Manage risks, issues, assumptions and dependencies for projects and other change initiatives.
- Monitor targets, performance indicators and local statistical information through analysis of data and review of systems and procedures. Take appropriate action where necessary to improve outcomes and barriers to delivery.
- Prepare and present project dashboards and progress reports to stakeholders, escalating risks, issues and change requests where required.
- Represent the projects at key meetings such as Executive Change Board and Executive Action Boards.
- Analyse project outcomes and performance metrics to assess effectiveness, identify areas for improvement and provide recommendations for future initiatives.
- Manage the expectations and requirements of all internal and external stakeholders.
- Support budget monitoring and control activities, identifying issues, developing solutions and producing project management report as required.
- Develop and maintain a network of effective working relationships with other organisations and suppliers across the justice system.
Agile working
- Demonstrate experience working in Agile, and an awareness of Agile tools and how to use them. Advise colleagues on how and why Agile methods are used and provide a clear, open and transparent framework in which teams can deliver. Adapt, reflect and be resilient. See outside of the process and help teams adhere to agreed minimum viable product (MVP), priorities and scope.
Project Management
- Demonstrate a track record of delivering Agile Projects and Portfolios and an strong understanding of Agile Project Delivery and frameworks.
Methods and tools
- Apply commonly used techniques and approved tools to support the planning, budget control, development, testing, implementation and delivery of transformation projects.
Stakeholder relationship management
- Identify, analyse, manage and monitor relationships with and between internal and external stakeholders. Work under limited supervision to communicate with stakeholders clearly and regularly.
Communication
- Work with teams across the organisation to deliver excellent and professional communication both internally and externally. Supported by the Communications Team to engage and inform staff through effective and coordinated internal communications and engagement.
To help direct us towards achieving our purpose successfully, we embrace three key values of respect, service and excellence. These guide our behaviour, decisions and actions - in pursuit of fulfilling our purpose to the highest standard.
Our Benefits Include:
- Flexible working arrangements
- 25 days annual leave (rising to 30 days after 2 years’ service) plus 12 public and privilege holidays
- Special leave and paid leave for study or voluntary public service
- Excellent Civil Service Pension Scheme
- Free and confidential Employee Assistance
- A variety of staff discounts and offers with major retailers
- Payment of professional membership fees
- Access to opportunities across all Civil Service departments that are not available to non-Civil Servants
- A supportive and professional induction programme with regular check-ins with your line manager
- Job stability and security with excellent and varied career prospects
- Security of full pay when unwell (up to a maximum of 6 months)
- Learning and development (including digital) opportunities
Applications comprising of CV and Supporting Statement will be accepted until 11:59pm on the closing date stated on the advert, Sunday 20 September 2026.
Interviews are expected to be held week commencing 5 October 2026.
About SCTS
SCTS is committed to equality and diversity in employment and service delivery. The work of SCTS covers a broader range of issues than you may think. In providing support to Scotland’s courts, devolved tribunals and the OPG, we touch the lives of many people on a daily basis – be that through formal court or tribunal business, fulfilling your civic duty as a juror, paying fees or fines, seeking help in managing the affairs of an incapable adult or dealing with the estate of a loved one who has passed away. SCTS deals with over a quarter of a million cases and applications each year. Behind each one of these is an individual – looking to the system to help them assert their rights, address wrongs or provide support in a time of need. It is this work – which takes place every day in our courts, tribunals and administrative centres across Scotland – that consumes most of the time, energy and skill of our staff. We take pride in working as one team and providing high levels of service to all those who use the courts, tribunals and OPG.
The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence.
Scottish Courts and Tribunals Service recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting us at [email protected] in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.
