Luxury Skincare Advisor | Space NK
Job Title: Luxury Skincare Advisor
Reports to: Store Manager, Assistant Manager, Supervisor, Keyholder
Reports: None
Main Purpose of the Role:
The Luxury Skincare Advisor’s main responsibility is to achieve sales and KPI’s target, through a customer fist approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.
They must aim to deliver:
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and polices
Main Responsibilities:
Customer First
- Delivers a ‘customer first’ experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Work as one team to ensure a ‘customer first’ experience is delivered consistently
- To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
- To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands
KPI’s
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N.dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
Team
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the ‘We Are One Team’ value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
Store Operations
- Understands and adheres to all Company loss prevention practices
Qualities:
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a ‘customer first’ experience
- Ability to understand store targets and KPI’s
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
