Job Overview
We are looking for a friendly and technically capable IT Support Specialist to provide day-to-day technical assistance to employees and help keep business systems running smoothly. You’ll troubleshoot hardware and software issues, support users, manage IT requests, and assist with maintaining a reliable and secure technology environment.
This is a great opportunity for an IT professional who enjoys solving problems, helping people, and developing their technical skills in a busy business environment.
Key Responsibilities
- Provide first- and second-line technical support for hardware, software, systems, and user accounts.
- Diagnose and resolve IT issues through phone, email, remote support, and in-person assistance.
- Set up and configure computers, peripherals, applications, and user accounts.
- Monitor and manage support tickets, ensuring issues are resolved within appropriate timescales.
- Assist with software updates, system maintenance, backups, and basic security procedures.
- Maintain IT documentation, equipment records, user guides, and support procedures.
Qualifications
- Previous experience in IT support, technical support, helpdesk, or a similar position is preferred.
- Good understanding of Windows, Microsoft 365, networking, hardware, and common business applications.
- Strong troubleshooting and problem-solving skills.
- Good communication skills with the ability to explain technical issues clearly to non-technical users.
- Organised and customer-focused approach with strong attention to detail.
- CompTIA, Microsoft, ITIL, or another relevant IT qualification is desirable but not essential.
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Health & wellbeing programme
Work Location: In person
