World Horse Welfare Penny Farm in Blackpool, Lancashire, is looking for a friendly, organised and reliable Visitor & Café Supervisor to join the team on a 12-month fixed-term contract. In this hands-on role, you will support the Centre Manager with the day-to-day operation of the coffee shop and visitor centre, ensuring every visitor receives a warm welcome and an excellent customer experience.
This role is offered on a fixed-term basis for 24 hours per week, working Wednesday, Saturday and Sunday, 8.00am to 4.30pm. There is also the potential for this role to be offered as a job share.
Visitor Experience & Customer Service
Provide a warm, friendly, and professional welcome to all visitors, creating a positive and engaging experience.
Support the Centre Manager by responding to visitor enquiries and providing accurate information about the site, its activities and the charity.
Escalate visitor feedback, complaints and queries promptly and effectively to the Centre Manager.
Actively promote the charity’s memberships, products and fundraising initiatives to support income generation and visitor engagement.
Café & Retail Operations
Open and close the site and coffee shop as required, ensuring all preparation and end-of-day procedures are completed accurately, including cashing up and cleaning down.
Oversee the day-to-day running of the coffee shop, ensuring a smooth, efficient and high-quality service.
Support the kitchen staff with the preparation, presentation and service of food and beverages, maintaining high standards at all times.
Monitor stock levels, place orders as required and minimise waste through effective stock control.
Maintain high standards of cleanliness, presentation, merchandising and organisation across all visitor and café areas.
Ensure compliance with all relevant health and safety requirements.
Supervision & Team Support
Supervise and support coffee shop staff, casual staff, and volunteers during operational hours.
Coordinate a volunteer rota, allocate daily tasks, and ensure appropriate staffing levels are maintained.
Provide training, guidance and ongoing support to staff and volunteers to promote excellent customer service and operational standards.
Promote a positive, collaborative and inclusive team environment.
Operational & Financial Administration
Ensure all cash handling and financial procedures are followed accurately and in accordance with the charity’s policies, including cashing up, sales reporting and weekly banking preparation.
Complete end of day and weekly financial administration, including scanning till reads, completing the sales sheets and preparing banking documentation for the Centre Manager.
Contribute to achieving income targets, visitor satisfaction objectives and overall operational performance goals.
Ensure casual staff timesheets are completed, signed off and submitted to the Centre Manager for approval in time for payroll processing.
Experience
Experience working in a café or food service environment.
Experience in a customer facing role (hospitality, visitor attraction, retail).
Experience supervising, supporting or coordinating colleagues in a busy customer-facing setting.
Understanding of food hygiene, health and safety and cleanliness standards.
Experience using a till or electronic point-of-sale system.
Desirable:
Experience supervising or leading a team
Experience with cashing-up, stock control and opening or closing procedures.
Experience working with volunteers.
Skills and abilities
Excellent communication and interpersonal skills.
Strong organisation skills and the ability to manage competing priorities.
Ability to lead by example and provide clear, supportive direction to colleagues.
Good attention to detail when handling cash, stock, food and operational records.
Ability to remain calm, positive and professional in a busy environment.
Ability to work as part of a team and on your own initiative.
Personal Attributes:
Friendly, approachable and welcoming.
Reliable, responsible and practical.
Customer focused and committed to providing excellent service.
Proactive and willing to support colleagues across the Visitor Centre.
Flexible and enthusiastic, with a willingness to learn.
Please provide a CV and a covering letter outlining your relevant experience and why you are interested in this role.
