Purpose & Overall Relevance for the Organization:
To ensure all orders [customer and special handling/3rd Party] are booked in where required and
dispatched in accordance with customers specifications agreed parameters whilst adhering to the adidas
(UK) Limited transport policy.
Key Responsibilities:
- Reporting to Distribution Team Leaders and Manager where applicable.
- Understand all aspects of booking in deliveries with customers in line with the adidas group
transport and distribution policy.
- Understand account requirements for delivery.
- Ensure all aspects of delivery records are kept up to date to include business software including
Manhattan and SAP and Microsoft Office based tracking reporting.
- Work closely with Transport to ensure the most efficient transport solution is in place to achieve
delivery in a cost-effective way.
- Investigate all delivery failures and report back on findings.
- Adhere to all departmental SLA’s and targets.
- Ensure any deliveries that fall out of the required trade month are reported to the team leaders.
- Provide POD’s where required for internal customers upon request.
- Co-ordinate collections where required.
- Respond to delivery queries and discrepancies for both internal and external customers.
- Ensure all weekly KPI reports are kept up to date.
Authorities:
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Key Relationships:
rd Party vas/embellishers/Transport Providers
- Customer Service Team
- VAS
- Returns
- Credit control
- Inbound
- Footlocker and Benelux teams
- Ops Support
- Purchase Order Management
- Customers
Knowledge, Skills and Abilities:
- Informing, Planning
- Timely decision making
- Functional/Technical skills
- Integrity and Trust
- Customer focus
- Peer relationships and support
- Time management
Requisite Education and Experience / Minimum Qualifications:
- Good PC Skills and intermediate level of Microsoft Office suite.
- SAP /Manhattan knowledge would be an advantage.
- Good communication skills
- Ability to work on own initiative
