Job Description:
We are seeking a dynamic community manager to join our team at Spectrum House and Cube HQ. This role is Full-time, Monday - Friday, 08:30-18:00. This is an exciting time to join and grow with the business in our new state of the art facility co-working / office spaces. Supporting businesses with a flexible approach to office working. Where clients will book long or short blocks, whether unit space, an office, hot desk or meetings rooms, Spectrum House can facility their needs.
As a community manager, your role will be critical in building and maintaining an onsite present with clients, ensuring regulations are kept.
If you excel in engaging with audiences, creating meaningful interactions and fostering a positive online environment, we invite you to apply for the role. In addition to a competitive salary, we offer a creative and collaborative work environment, professional growth opportunities and comprehensive employee benefits.
Objectives of the role:
· Developing and implementing community engagement strategies that align with the company’s goals and objectives.
· Fostering a positive and inclusive community environment, encouraging active participation and interaction.
· Monitoring and responding to community members’ inquiries, comments and feedback in a timely and professional manner.
· Collaborating with internal teams, including customer service receptionists, to ensure consistent messaging and support for community initiatives.
· Analysing community metrics and trends to identify opportunities for improvement and growth.
· Organising and hosting community meetups to engage ongoing and future clients.
· Organising meeting room upkeep and stocked accordingly.
Your tasks:
· Handling on-site interactions in co-working spaces
· Develop and enforce community guidelines to maintain a safe and respectful environment for all members.
· Monitor community platforms for discussions, issues and trends and provide insights to the relevant teams.
· Identify and cultivate relationships with key community members and influencers to foster loyalty and advocacy.
· Track and report on community engagement metrics, including member growth, activity levels and sentiment.
Required skills and qualifications:
· Bachelor’s Degree in Communications, Marketing, Public Relations or a related field, hospitality industries.
· Demonstrable portfolio as a Community Manager or in a similar role, with 2-5 years in community management or social media management.
· Familiarity with content management systems and customer relationship management (CRM) tools.
· Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences.
· Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives.
· Skilled in conflict resolution, problem-solving and project management.
· High level of empathy, patience and professionalism in handling community interactions.
· Ability to work independently and collaboratively in a fast-paced environment.
Preferred skills and qualifications:
· Relevant certification in community management, social media, or similar.
· Master’s degree in Marketing, Communications or a related field.
· Solid knowledge of digital marketing
· Familiarity with graphic design and video editing tools.
· Experience in organising and managing online events.
· Ability to analyse data and derive actionable insights.
· Strong organisational and multitasking abilities.
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Company pension
- Gym membership
- On-site parking
Education:
Experience:
- Community management: 2 years (required)
Work Location: In person
