Hotel Receptionist
Carlton George Hotel – Glasgow
About Us
At the Carlton George Hotel, we champion our hometown and strive for affinity infinity.
We are proud to call Glasgow home and we love sharing our city with our visitors — from our favourite neighbourhood spots and hidden gems to the stories, humour and warmth that make Glasgow truly special.
We are not a global chain. We are a team of locals delivering a product that is uniquely Glaswegian. We win our way into our guests’ hearts through genuine connection, pride in our city, and by being human, relatable and dynamic — never pretentious.
We don’t just offer a place in the heart of the city.
We aim to create a place in the heart of every guest.
The Role
As a Hotel Receptionist, you are the face and personality of the Carlton George Hotel. You are often the first and last impression of a guest’s stay — and the connection in between.
More than checking guests in and out, you are a storyteller, city ambassador and relationship builder. You bring Glasgow to life.
Key Responsibilities
Guest Experience & Connection
- Deliver warm, authentic and personable welcomes that reflect the true spirit of Glasgow.
- Build genuine rapport with guests, creating bonds that encourage return visits and long-term loyalty.
- Anticipate guest needs and personalise interactions wherever possible.
- Handle enquiries, requests and concerns with confidence, care and a solutions-focused approach.
Glasgow Ambassador
- Share insider knowledge of Glasgow — favourite areas, independent businesses, restaurants, pastimes and local stories.
- Recommend experiences that showcase the city’s relatable, human and dynamic character.
- Represent the city with pride and authenticity, never scripted or corporate in tone.
Front Office Operations
- Manage check-in and check-out procedures efficiently and accurately.
- Process reservations, payments and guest accounts.
- Maintain clear communication with housekeeping and other departments to ensure seamless guest journeys.
- Uphold brand standards while delivering service that feels natural and unforced.
Loyalty & Advocacy
- Create memorable moments that guests will proudly share with friends and family.
- Encourage repeat visits by nurturing meaningful guest relationships.
- Support the hotel’s vision of building affinity that lasts beyond a single stay.
What We’re Looking For
Essential
- Previous customer service experience (hospitality preferred).
- Confident communicator with a warm and engaging personality.
- A genuine love for Glasgow and pride in sharing it with others.
- Professional, organised and adaptable in a fast-paced environment.
- Strong problem-solving skills and emotional intelligence.
Desirable
- Previous hotel reception experience.
- Knowledge of local attractions, restaurants and cultural events.
- Experience using hotel booking systems.
Our Culture
We are proudly Glaswegian — friendly, down-to-earth and full of character.
Luxury to us does not mean distant or formal. It means thoughtful, genuine and personal.
At the Carlton George Hotel, you won’t be expected to act differently because we are a luxury hotel. We want you to be yourself — professional, warm and authentic — bringing your personality and local pride to every interaction.
Why Join Us?
- Be part of a proudly independent Glasgow hotel.
- Work within a close-knit, supportive team of locals.
- Help shape a newly re-branded hotel experience.
- Play a key role in building guest relationships that last a lifetime.
If you believe hospitality is about connection, conversation and creating belonging — not just transactions — we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £10.85-£12.71 per hour
Benefits:
Ability to commute/relocate:
- Glasgow G2 1DH: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person
