Are you passionate about building a high performing team to support clients experiencing homelessness?
This is an exciting opportunity to lead and support a dedicated team delivering high-quality services to people experiencing homelessness. You will join the Hammersmith & Fulham Supported Accommodation Pathway team, which provides accommodation and support to 129 clients across seven sites, including 24-hour staffed complex needs hostels and semi-independent services.
We are looking for a Service Manager; one to oversee our semi-independent accommodation services working across three sites (till Jan 2028) and another to oversee a complex needs hostel, alongside a semi-independent service which specialises in support for men from the LGBTQ+ community, surviving domestic abuse.
Leading a Deputy Manager and a team of Support Workers, you will provide support to some of the borough's most vulnerable people, using psychologically informed and trauma-informed approaches to help residents progress in their recovery and move towards greater independence.
As Service Manager, you will:
-
Take overall responsibility for the effective management and coordination of support provided to residents.
-
Ensure the services are safe, welcoming and supportive places to live and work.
-
Make sure residents receive personalised, strengths-based support that is approachable, engaging, flexible and caring.
-
Support residents to recognise and build on their strengths, and to progress towards their hopes, goals and ambitions.
-
Create opportunities for residents to contribute to and be involved in service development, the wider organisation and their local communities.
-
Deliver services in line with contractual requirements, organisational standards and best practice.
-
Lead, motivate, support and develop a team of staff to achieve positive outcomes for residents.
-
Build and maintain effective relationships with statutory and voluntary sector partners, as well as the local community.
About You
You will be:
-
A solution-focused and supportive people manager, able to motivate and develop a team towards shared goals and excellent service delivery.
-
Passionate about delivering person-centred support and adapting services to meet the needs of individuals who may be excluded from traditional community services.
-
Reflective, collaborative and committed to continuous learning and professional development.
-
Experienced in working within a recovery-focused, psychologically informed and trauma-informed environment.
We’d always like to hear from people who want to help transform lives.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 4 September 2026
Interview and assessments on: TBC
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000
