Business Analyst, Client Fulfilment

Macquarie Group Limited -
London

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Job details

Permanent | Full-time
2 days ago

Benefits

Annual leave
Work from home
Employee assistance programme
Paid volunteer time
Life insurance

Qualifications

Stakeholder engagement
Client onboarding
Stakeholder collaboration
Stakeholder liaison
Business analysis
Change management
Continuous improvement
Financial services
Project management in financial services
Business requirements
Project management experience
Communication skills
Stakeholder management

Full job description

Drive meaningful change across a business-critical function. Joining the Client Fulfilment Change Team, you will play a key role in delivering strategic transformation, regulatory initiatives and business improvement programmes that enhance client outcomes, strengthen controls and support long-term growth. Working with stakeholders across multiple disciplines, you will help shape and deliver initiatives that have a real and lasting impact across the organisation.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

In this role reporting to the Client Fulfilment Portfolio Change Lead, you will lead complex change initiatives across the Client Fulfilment division, combining strong project delivery expertise with business analysis capability. You will work closely with stakeholders across Client Services, Data, Operations, Technology, Risk, Compliance, Legal and Financial Crime Risk to translate business and regulatory requirements into practical solutions, manage delivery outcomes and ensure strategic priorities are successfully executed. Through effective governance, stakeholder engagement and continuous improvement, you will help drive operational excellence, strengthen processes and controls, and deliver measurable business outcomes.

What you offer

Experience delivering regulatory, remediation, strategic transformation and business change initiatives within financial services environments.
Proven success as a Project Manager, Business Analyst or hybrid Project Manager/Business Analyst, with the ability to translate complex requirements into effective solutions and delivery outcomes.
Strong understanding of end-to-end business processes, controls and operational change, with experience partnering across business, operations, risk, compliance and technology teams.
Excellent stakeholder management, communication, analytical and problem-solving skills, with the ability to influence outcomes and manage competing priorities.
Experience in areas such as client onboarding, client lifecycle management, Financial Crime Risk, regulatory remediation, data transformation, target operating model design or commodities markets would be highly regarded.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

1 wellbeing leave day per year and a minimum of 25 days of annual leave.
26 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
Paid fertility leave for those undergoing or supporting fertility treatment
2 days of paid volunteer leave and donation matching
Access to a wide range of salary sacrificing options
Benefits and initiatives to support your physical, mental and financial wellbeing including, comprehensive medical and life insurance cover
Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Access to company funded emergency and backup dependent care services
Recognition and service awards
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Commodities and Global Markets

Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

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