Location: Dignity Pet Crematorium, Odiham Road, Winchfield, Hook, Hampshire RG27 8BU (inaccessible by public transport)
Hours: 8:45am – 5:30pm, working every Saturday with a set day off in the week
Be Part of Something That Truly Matters
At Dignity Pet Crematorium, we understand that saying goodbye to a beloved pet is one of the most difficult moments in a family's life. We are looking for a compassionate, professional, and caring Client Services Front of House Support to join our team and support pet owners with empathy, dignity, and respect during their journey with us.
This is a unique opportunity to make a genuine difference every day by helping families honour the memory of their cherished companions while delivering an exceptional standard of care and service.
Our Values
Everything we do is guided by our values:
- We do the right thing – acting with integrity, honesty and compassion.
- We care passionately – about our clients, their pets, and each other.
- If we can, we will – going the extra mile to support families when they need us most.
- We keep our promises – delivering the highest standards of care and service.
- We give our best for everyone – every pet, every family, every colleague, every day.
If these values resonate with you, we'd love to hear from you.
The Role
As the first point of contact for many of our clients, you will play a vital role in providing a warm, professional welcome and ensuring every family receives outstanding support throughout their experience with Dignity.
You will meet clients arriving with their deceased pets, guide them through our services, support attended farewell appointments, and help ensure every detail is handled with the utmost care and accuracy.
What You'll Be Doing
- Welcoming clients and providing exceptional customer care in person and over the telephone.
- Explaining our services and guiding families through their pet's journey with Dignity.
- Leading and supporting attended farewell services with compassion and professionalism.
- Preparing deceased pets for goodbye appointments in a respectful and dignified manner.
- Recording client details and wishes accurately within our CRM system.
- Handling payments and administration accurately.
- Conducting quality checks to ensure all client information is correct.
- Taking paw prints and fur clippings etc as requested.
- Maintaining welcoming, clean, fully stocked farewell rooms.
- Working closely with colleagues across departments to ensure seamless service delivery.
- Supporting the handling and movement of deceased pets in accordance with health and safety and manual handling guidelines.
- Upholding our commitment to a consistent five-star client experience.
About You
We're looking for someone who is:
- Naturally caring, empathetic and compassionate.
- Passionate about delivering exceptional customer service.
- Comfortable supporting people during emotional and sensitive situations.
- Highly organised with excellent attention to detail.
- Confident communicating both face-to-face and over the telephone.
- A strong team player who enjoys working collaboratively.
- Professional, reliable and able to maintain confidentiality.
- Able to demonstrate behaviours aligned to Dignity's values.
What You'll Bring
- Excellent client service and relationship-building skills.
- Strong interpersonal and communication abilities.
- Accurate administrative and data-entry skills.
- A high level of attention to detail.
- The ability to remain calm, professional and compassionate in emotionally challenging situations.
- A commitment to delivering the highest standards of care and service.
Why Join Dignity?
At Dignity Pet Crematorium, you will be part of a supportive team that is dedicated to providing comfort and reassurance to pet owners when they need it most. Our colleagues are united by a shared purpose: helping families say goodbye with dignity, compassion, and care.
If you're looking for a rewarding role where your kindness, professionalism and attention to detail can make a real difference every day, we'd love to hear from you.
Apply Today
Join a team that lives its values, takes pride in exceptional service, and helps create meaningful final memories for families and their beloved pets. Whether we're welcoming a client, supporting a farewell, or returning precious ashes home, we do the right thing, care passionately, keep our promises, give our best for everyone, and always ask: if we can, we will.
Pay: £27,262.95 per year
Application question(s):
- What stood out to you about this role that has made you apply?
Work Location: In person
