Principal Duties:
- Answering of emails and phone calls in a polite, timely and effective manner.
- Developing new business.
- Building excellent customer relationships.
- Preparation of External End Point Assessment exams.
- Liaise with inter departmental and inter-company resources for execution of work.
- Coordinate the application process.
- Enrolling learners to e-portfolio system and assign to assessor.
- Book students into test centres and email them with the details.
- Monitoring of non-payments and advise student that they are suspended until payment received.
- Follow up of unanswered calls from out of hours.
- Send out Monthly reports to learners in regards to their progress.
- Monitor and update spreadsheet on excel for assessors’ invoices.
- Send student’s certificates, weekly attendance to the office to scan, upload certificates and post out.
Other Duties:
- Duties are not limited to the above and can be agreed between employer and employee
Skills and Experience:
- Knowledge of Microsoft Word/Excel/Outlook is essential.
- Organisation and time management essential.
- Must be able to prepare reports, schedules, and spreadsheets to directors’ requirements.
- Good verbal and written communication essential.
- Attention to detail.
Job Types: Full-time, Permanent
Pay: £23,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
