Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers. In this role, you’ll be the perfect partner in setting up the store for success.
A bit about the role
Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee. This is going to be so much fun.
What’s involved?
· Becoming a brand ambassador and helping us shine
· Leading the team to deliver an unbeatable coffee experience for every customer
· Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
· Monitoring the store KPI report and translating it into daily and weekly actions
· Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff
A bit about you
A passion for coffee and people is just start of what we’re looking for. What else makes a great Assistant Store Manager?
· A love of the brand and excitement to be a part of it
· Top notch customer service skills
· Supervisory/management experience and a background in hospitality or retail
· Barista Maestro accredited
· Equal love of teaching and learning – there are so many ways to help each other grow
· Ability to engage your team – be inspiring, empowering, honest, open and always there
· Reliability to step into the Store Manager’s very cool shoes in their absence
A bit about us
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 12th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.
At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.
Job Types: Full-time, Permanent
Benefits:
- Discounted or free food
- Employee discount
- Free parking
Experience:
- Operations management: 1 year (preferred)
- Team management: 1 year (preferred)
Work Location: In person
