Treatment Cordinator
Location: Central London
Salary: £14.50–£17.50 per hour + Bonus + Benefits
Job Type: Full-time, Permanent
Role Overview
The Dental Treatment Coordinator plays a key role in guiding patients through their treatment journey, from initial consultation to completion of care. This position is responsible for converting new patient enquiries into treatment starts, ensuring patients fully understand their options, and delivering an exceptional patient experience at every stage.
Key Responsibilities
- Conduct post-consultation discussions with new patients following their clinical assessment
- Present treatment plans and convert consultations into treatment starts
- Achieve and maintain a minimum conversion rate of 70%
- Accurately record, update, and track all patient interactions within the CRM system
- Support patients through finance applications and explain available payment options
- Ensure patients clearly understand their treatment journey, timelines, and next steps
- Comfortably and professionally discuss fees, costs, and financial arrangements
- Adapt communication style to meet individual patient needs
- Work collaboratively with the reception and clinical teams to ensure a seamless and efficient patient experience
- Follow up with patients who do not proceed with treatment on the day of consultation
- Act as the main point of contact for patients throughout their treatment journey
- Serve as the first point of contact for patient feedback or complaints, ensuring concerns are handled professionally and promptly
- Produce regular reports for management on conversion rates and performance metrics
- Identify opportunities to improve the patient journey and overall experience
- Ensure patients understand and sign consent forms and are aware of practice policies
Key Skills & Attributes
- 3+ years of dental receptionist or TCO experience
- Excellent communication and interpersonal skills
- Strong sales and negotiation ability with a patient-focused approach
- Confident discussing financial matters
- Highly organised with strong attention to detail
- Comfortable working with CRM systems and reporting tools
- Target-driven and results-oriented
- Empathetic, professional, and patient-centred
Your Benefits and What We Offer
· Career Development: Opportunities for growth and career progression, supported by experienced managers.
· Recognition and Bonuses: Earn bonuses each month and be recognised for your outstanding performance and length of service.
· Additional Annual Leave: We recognise time off is valuable, and each year you are with us your annual leave entitlement increases
· Season Ticket Loan: We understand transportation can be expensive, so you can apply for a season ticket loan, which provides a significant discount on your travel.
· Competitive Salary: We offer very competitive salary packages that reflect your experience and skills.
· Work-Life Balance: Flexible work schedules tailored to ours and your needs.
· Comprehensive Support: Thorough induction program, ongoing training, regular, and achievement recognition.
· Inclusive Environment: A welcoming atmosphere where your ideas and questions are encouraged.
· Convenient Location: Easily accessible and well-connected clinic for ease of commuting.
· Exceptional Facilities: Lounge, changing rooms, showers, and a roof terrace to enhance your comfort.
· Cutting-Edge Technology: Access to Intraoral Scanners, 3D imaging, CBCT, OPG, and CEPH.
· Staff Discounts: Substantial discounts on dental treatments for you and your family.
Pay: £14.50 - 17.50 Per Hour + Bonus
ODL Dental Clinic LTD and London Orthodontic Clinic LTD is an equal opportunities employer and is committed to fair and inclusive employment practices in line with the Equality Act 2010. We welcome applications from all suitably qualified candidates and do not discriminate on the basis of any protected characteristic.
Job Types: Full-time, Permanent
Pay: £14.50-£17.50 per hour
Benefits:
- Additional leave
- Company events
- Employee discount
- Free or subsidised travel
- Health & wellbeing programme
Application question(s):
- Do you require a sponsorship now or in the future?
- Do you have three years of Dental Receptionist or TCO experience?
- Are you available to work up to two Saturdays between 09:00 - 15:00?
- Are you available to work during the following shifts: 08:00 - 17:00; 09:00 - 18:00; 11:00 - 20:00?
Work authorisation:
- United Kingdom (required)
Work Location: In person
