Cable & Splicing Services (CASS) is a telecommunications contracting specialist business established for over 25 years in UK.
Due to continued growth we are currently recruiting for experienced and accredited Customer FTTP Installation Engineers for long term work in the Essex area.
As a Customer Connections Engineer, you will deploy fibre installation services to the customer premises via UG and OH PIA and client networks, providing a best-in-class quality of service for our clients.
Reporting to the Project Delivery Manager and Field Support Manager, you will deliver a friendly, personable service at all times, as you will be dealing with members of the public in and around their homes and businesses.
We’re looking for someone who can….
- survey route, pre enable installation of route and Install fibre to the customer premises, business and residential.
- Assist the support team with troubleshooting techniques and queries.
- Liaise by phone with the project office team to organise pre-installations, installations and arrange service calls.
The right person will…
- Have OH and UG Fibre Cabling skills ,experience and have the accreditations as a must.
- Have a good understanding of fibre terminology and be able to communicate this effectively to customers as well as colleagues within the business.
- Be well-presented and able to demonstrate a professional image as the face of the business.
- Be able to demonstrate empathy with customers and colleagues - personable and friendly.
- Be proactive and efficient, and willing to go the extra mile for our client and customers.
- Have the willingness to work in all climates.
Knowledge, Skills & Experience:
- SA001, SA002, S7, S8 or equivalent as a minimum
- IPAF 1b
- NRSWA unit 2
- K8 (Hand rodding in UG network)
- NOPS Smart Awards Card - CASS will not engage you without one
- PIA experience desirable but not essential
- Previous experience working at height from a ladder and cabling from up to 11m telegraph poles
- Experience in lone & team working and health and safety requirements that are specific to working at height
- Practical experience in a customer-facing role
- Have a current full UK manual driving license
- Clear DBS
What we can Offer:
- Training and certification where required
- Long term work
- Excellent earning potential
- Fully kitted out van and fuel card
- Continual Professional Development
Please apply in confidence with your CV and we'll give you a call to discuss the opportunity and process further.
We are unable to assist with sponsorship and work permit visa applications for these roles. To apply you must already have the right to live and work in the United Kingdom.
CASS is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job Type: Full-time
Pay: £120.00-£180.00 per day
Schedule:
Experience:
- FTTP Installation: 1 year (preferred)
Licence/Certification:
- Full UK driving licence (required)
- Telecommunications Accreditation (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
