Greystoke Surgery is a long-established NHS GP practice in Morpeth, Northumberland, proudly serving the local community since 1925. We are committed to delivering high-quality, patient-centred care in a friendly and supportive environment.
Our multidisciplinary team includes GPs, Nurses, Healthcare Assistants and an experienced administration team, all working together to provide excellent care. As a recognised training practice, we are passionate about developing future healthcare professionals and offer apprentices the opportunity to gain valuable skills within a busy NHS setting.
The Medical Receptionist Apprentice will be the first point of contact for patients, providing a friendly and professional service both in person and over the telephone. You'll support the day-to-day running of the practice while developing valuable administration, communication and customer service skills.
- Welcome patients and visitors in a friendly and professional manner.
- Answer telephone calls and respond to patient enquiries.
- Book, amend and cancel appointments using the clinical system.
- Process requests for home visits in line with practice procedures.
- Register new patients and update patient records.
- Scan, upload and file patient correspondence.
- Process incoming and outgoing post.
- Respond to administrative tasks from clinicians and colleagues.
- Collect payments for non-NHS services where required.
- Maintain accurate records using the practice computer system.
- Help keep the reception, waiting area and consulting rooms organised and well stocked.
- Provide general administrative support to the wider practice team.
- Carry out any other reasonable duties as requested by the Office Manager.
Training Provided
- Full in-house training and support from the practice team.
- Mandatory NHS training via Bluestream.
- SystmOne clinical system training.
- Ongoing coaching throughout your apprenticeship.
- Support to achieve your apprenticeship qualification.
Pay: £15,600.00 per year
Work Location: In person
