The post holder will be expected to support the business needs of the Finance and Commercial Directorate. You can be reassigned to different directorates as the business priorities for NHS England change and develop.
The post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across their assigned role. They will manage high quality, insight-led communications and engagement for their assigned area(s) that is measurable, impactful and helps policy, products and services to succeed. The role will develop communications and engagement strategies and plans for their assigned area(s).
Manage the development compelling, integrated, content to best achieve the aims and objectives in their assigned area(s) contributing to forward-planning and gridding processes
Managing communications and engagement objectives for assigned area(s), aligning them to the communications objectives for NHSE and the overall strategy and business plan of NHSE,
Manage strategic collaboration and coordination with national, regional and other directorate communications functions in delivering against the directorate, national communications and organisational strategic objectives.
Deliver high quality communications content as required
Brief and support members of the Directorate Executive ahead of media and stakeholder engagement events as required
Spot communications opportunities and risks and work with the national communications team to manage them as required
Works on own initiative yet recognises when an issue warrants escalation
Provide support to directorate teams on all aspects of their stakeholder engagement.
NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.
In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.
If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.
We cannot offer visa sponsorship for any vacancies.
As Senior Communications and Engagement Manager working in the Public Accountability Communications and Engagement (PACE) directorate, the post holder will need to have the ability to work flexibly across portfolios and teams, and with multiple stakeholders, helping to sustain communications and engagement support for operational teams and the wider system while broadening skills and expertise across the function.
The role will help drive transformation, strengthen public accountability and support clear communications on policy, operational delivery, national commissioning, finance, commercial and estates activity, ensuring complex decisions and service changes are explained in ways that are accessible, relevant and meaningful for patients, carers and the public.
The successful candidate will report to the Head of Communications and Engagement and work with senior leaders, policy and operational colleagues, as well as external partners and stakeholders and crucially also support regional teams and partners across the PACE function. You could support communications and engagement activities for:
Health and justice, armed forces commissioning, sexual assault services commissioning, including engagement with vulnerable patient groups and partners across government, the NHS and the voluntary sector
Specialised commissioning priorities, helping explain complex national services, clinical policy, service change and statutory engagement requirements clearly
Genomics communications, including complex policy, service development and stakeholder engagement with clinical, patient and system audiences
Commercial, procurement and supply chain communications, including, supplier engagement and work with DHSC, NHS Supply Chain and other national partners
Estates and facilities communications, including capital programmes, RAAC, sustainability, infrastructure and wider patient safety risks across the NHS estate
Finance communications, helping explain NHS financial priorities, value for money and complex funding issues
High-profile reactive, media and stakeholder issues, ensuring communications are timely, accurate and aligned across organisations
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
