Account Manager
Skuuudle helps enterprise customers turn pricing, competitor and market data into better commercial decisions. We work with large retailers, distributors, brands and industrial businesses across multiple markets and regions. As we grow, we are investing in how we look after our existing customers, and this role is central to that.
The role
This is an existing-customer role with retention as the priority. You will own a book of customers day to day, keep them engaged and getting value, and make sure they renew. Alongside that, you will grow accounts where it is right for the customer. It is not a new-logo sales role. Your job is to keep our customers successful, engaged and renewing, and help them do more with Skuuudle over time.
At a glance
Reports to: COO.
Location: UK-based, remote, with occasional travel to customer meetings.
Focus: A book of existing customers. Retention first, then growth.
Package: Competitive base plus performance-related OTE, dependent on experience.
What you'll do
- Own day-to-day relationships across a book of existing customers, with retention as your first priority.
- Own the customer handover for new accounts, coordinating with Operations so accounts start well, expectations are clear and onboarding runs smoothly.
- Run a regular cadence of check-ins and business reviews that keep customers engaged and show them the value and outcomes they are getting from Skuuudle.
- Drive adoption of our tool and services across each account, so customers get full value from what they have and rely on Skuuudle day to day.
- Spot risk early and act on it: low usage, quiet stakeholders, support issues or an approaching renewal.
- Grow accounts where it is right for the customer, through additional products, data, teams or markets.
- Turn happy customers into references, case studies and referrals.
- Build relationships beyond your main contact so accounts do not rest on a single person.
- Work with our Operations team to turn delivery and results into clear value for the customer.
- Be the voice of the customer inside Skuuudle, feeding client needs, gaps and feedback to our Operations and product teams.
- Handle renewals, everyday commercial terms and uplift conversations, partnering with the Strategic Account Director on larger, strategic or complex deals.
- Keep accurate records of account health, renewal dates, next steps and pipeline.
What success looks like
First 30 days: You understand Skuuudle's solution and how our data and reporting are delivered, you know the outputs clients receive and what good looks like for them, and you have started meeting the customers in your book.
First 90 days: You know your book, have met your key contacts, and have a clear read on each account's renewal date, health and adoption, with next steps for each.
First 6 months: Renewals landing on time, gross retention holding across your book, accounts healthy and actively using the product, and a qualified expansion pipeline taking shape.
First 12 months: Strong net retention across your book, renewals consistently on time and with uplift where appropriate, healthy adoption, and a steady, qualified expansion pipeline.
What you'll bring
- Experience managing a book of existing B2B customers, ideally in SaaS, data, analytics or a related field.
- A retention-first mindset: you keep customers successful, engaged and renewing.
- Confidence handling renewals, uplift conversations and everyday commercial terms.
- Well organised, with the discipline to track many accounts, renewal dates and next steps at once.
- Strong relationship skills with both day-to-day contacts and more senior stakeholders.
- A collaborative style that works closely with Operations, onboarding, product and support.
- Experience in retail, retail pricing, competitor or comparable market-data environments is a plus.
