Several vacancies may be available - multiple selections may be made
Job Title: Costumer Service Technician, S-1702-07
Location: RAF Lakenheath
Vacancy Number: 112710
Close Date: Open Until Filled
Hours and Schedule: 37.5 hours per week, Mon-Fri 0800-1600
Hourly Pay: £14.72 - £20.08
Benefits:
· Competitive Salary: the starting salary for this position is £14.72 an hour
· Holiday: 25 Days Annual Leave + 8 US Federal Holidays
· Paid Sick Leave
· Pension Scheme
· Free On-Site Parking
· Employee extras such as: Life Assurance scheme, Employee Assistance Program, Specialized Training, Developmental Opportunities, Receive time off, cash, and honorary awards for significant contributions
Job Description
The primary purpose of this position is to serve as a customer service representative and technical expert within the Education Services Office, delivering individual career, academic, and professional development counseling to military members, dependents, and civilian personnel pursuing undergraduate, graduate, vocational, and licensure opportunities. The incumbent provides specialized guidance on Air Force Tuition Assistance procedures and educational programs, while cross-training across the Education and Training Section to ensure seamless Continuity of Operations Plans.
Qualifications and Key skills
One year of experience per the key skills below.
1. Knowledge of the voluntary education programs, their objectives, policies, procedures and requirements.
2. Knowledge of data systems as they pertain to training and education data management.
3. Knowledge of various office automation software, tools, and techniques to support office operations and produce a variety of documents, such as letters, reports, spreadsheets, databases, and graphs; a qualified typist is required.
4. Ability to plan and organize work independently.
5. Skill in preparing written forms, schedules and reports relating to education and training programs.
6. Ability to read and interpret specific procedural guidelines pertaining to administrative support, including locally developed equipment operating and document processing instructions, which are directly applicable to the work.
7. Ability to communicate effectively in writing and orally, using tact and courtesy.
Other Significant facts
1. You will be required to handle and safeguard sensitive information in accordance with applicable US and UK laws, rules and regulations. This position may also be coded as mission essential.
2. You may be required to travel by military and/or civilian aircraft, and you may also be required to travel to the US or other country, in the performance of official duties or attend necessary training.
3. You will be required to complete a 6-month probationary period.
4. Start & end times may be modified due to mission needs and in accordance with organization’s flexible working policies. Overtime may be required and you may be assigned other duties not included in this position description, but that are appropriate to the grade and skill set of the incumbent.
5. You must be able to communicate effectively both orally and in writing.
6. Employee may be required to undertake training as directed by management.
NOTE: You will require a security clearance and a right to work in the UK
This position may have certain restrictions on US citizens including US dual nationals due to the Status of Forces Agreement. For additional information contact the LNDH team on 01638 544955.
LNDH Application: https://forms.osi.apps.mil/r/HiHn37upJw
Supporting Documents to be submitted via email to [email protected]
Pay: £28,704.00-£39,156.00 per year
Work Location: In person
