Overview
Spa at Ye Olde Bell
Hours: 20 hours per week, typically worked over 2 x 10-hour shifts
Weekend Working: Essential requirement of the role
Spa at Ye Olde Bell is a luxury day spa, renowned for its beautiful surroundings, exceptional facilities and outstanding guest service.
We are looking for a friendly, organised and professional Reception Team Member to join our team. As the first point of contact for our guests, you will play a key role in creating a warm, welcoming and memorable experience from the moment a guest contacts the spa.
If you are passionate about delivering exceptional customer service and would love the opportunity to work in a beautiful luxury spa environment, we would love to hear from you.
Key Responsibilities
- Provide a warm, professional welcome and exceptional customer service.
- Handle enquiries by phone, email, social media and face-to-face.
- Take and manage spa, treatment and residential bookings.
- Maintain accurate guest information and complete reception administration duties.
- Assist guests with queries and resolve issues promptly and professionally.
- Conduct spa tours for potential guests and promote our treatments, facilities and services.
- Maintain excellent knowledge of the spa, hotel, treatments, products and daily events.
- Liaise with the hotel and other departments to support a smooth guest experience.
- Keep reception and front-of-house areas clean, tidy and welcoming.
- Complete daily cash balancing, voucher enquiries and other reception procedures accurately.
- Follow company procedures and always maintain professional standards.
What We’re Looking For
- Previous customer service or reception experience is desirable but not essential.
- Friendly, helpful and confident approach with guests and colleagues.
- Excellent communication and interpersonal skills.
- Excellent computer skills are essential.
- Ability to work independently and as part of a team.
- Calm, organised and able to multitask in a busy environment.
- Strong attention to detail and accuracy.
- Reliable, punctual and professional.
- Willingness to take ownership and use initiative when dealing with guest queries.
- Flexibility to work weekends is essential.
Key Competencies
Customer Service | Communication | Teamwork | Initiative | Reliability | Attention to Detail | Attendance & Punctuality/IT & systems skills
Pay: Up to £12.71 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
