Join Our Team
Are you a friendly, organised and customer-focused individual looking for your next opportunity?
Presco is looking for an enthusiastic Customer Services & Administration Assistant to join our small, supportive team. If you enjoy helping customers, thrive in a busy office environment and take pride in delivering excellent service, we'd love to hear from you.
About the Role
As a Customer Services & Administration Assistant, you'll play a key role in ensuring our customers receive the high level of service Presco is known for. This is a varied role where no two days are the same.
· Processing customer orders accurately and efficiently.
· Responding to customer enquiries and resolving issues in a professional and friendly manner.
· Managing shared email inboxes across different departments.
· Answering incoming telephone calls and assisting customers with orders and product enquiries.
· Processing and dispatching product samples.
· Preparing quotations, following up customer quotations and making outbound calls to existing and prospective customers.
· Building and maintaining excellent customer relationships.
· Assisting with credit control, including contacting customers regarding outstanding invoices, resolving account queries and liaising with the accounts team where required.
· Undertaking general administration duties to support the day-to-day running of the business.
· Providing cover for colleagues and assisting in other areas of the business when required.
About You
· Has previous office-based customer service experience.
· Is confident working in a busy office environment, managing multiple tasks and priorities.
· Has excellent communication skills, both over the phone and by email.
· Is organised, reliable and has strong attention to detail.
· Enjoys working in a busy small team environment.
· Is confident using Microsoft Office and happy to learn new software systems.
· Is comfortable speaking to customers regarding account queries and outstanding invoices in a professional manner.
· Has a positive, proactive attitude and enjoys providing excellent customer service.
Hours
· Monday to Friday
· 8:00am – 4:45pm
· 40 hours per week
What We Offer
· Salary of £27,000 - £29,000 per annum, depending on experience.
· Equal share in our monthly company bonus scheme, typically worth £1,500–£2,500 per year.
· 28 days annual leave plus bank holidays, with 3 days taken during our Christmas shutdown.
· Free lunch provided each day.
· Free on-site parking.
· Full training and ongoing support.
· A friendly, supportive working environment.
Additional Information
Full training will be provided, including on our OrderWise system together with ongoing training and support to help you develop in the role.
Experience
· At least 12 months’ experience in an office-based customer service role.
· Confident using Microsoft Office, including Outlook, Word and Excel.
· Experience in processing customer orders and handling customer enquiries by telephone and email.
· Credit control experience would be an advantage but is not essential, as full training will be provided.
· Experience of using an ERP or order processing system would be an advantage, although full training will be provided.
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
