Overview
We are seeking a dedicated and enthusiastic Front of house to join our team. The ideal candidate will play a vital role in ensuring that our guests have a memorable and enjoyable stay. This position requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment. As Front of house you will be the first point of contact for our guests, providing them with information and assistance throughout their visit.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Assist with check-in and check-out procedures efficiently.
- Address guest inquiries and resolve any issues promptly.
- Provide information about hotel services, local attractions, and amenities.
- Maintain cleanliness and organisation of the front desk area.
- Handle phone calls with professionalism and courtesy, ensuring effective communication.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Assist in managing reservations and bookings as needed.
- Support the hospitality team in various tasks to enhance guest satisfaction.
- Serve food and drinks
Skills
- Previous experience in a hotel or guest services role is preferred.
- Strong hospitality skills with a focus on customer satisfaction.
- Bilingual or multilingual abilities are highly advantageous for effective communication with diverse guests.
- Excellent phone etiquette to handle inquiries professionally.
- Ability to work well under pressure while maintaining attention to detail.
- Strong organisational skills to manage multiple tasks efficiently.
- A friendly and approachable demeanour that reflects the hotel's commitment to exceptional service.
Join us in creating unforgettable experiences for our guests as a valued member of our hotel team!
Job Type: Full-time
Pay: £12.98 per hour
Benefits:
- Company pension
- On-site parking
Shift:
Work days:
- Monday to Friday
- Weekend availability
Work Location: In person
