Join our dedicated team as a Volunteer RSPCA Charity Shop Assistant in Chesham or Burnham! This rewarding role offers an exciting opportunity to support animal welfare initiatives while engaging with the community.
As a vital member of our charity shop team, you will help create a welcoming environment for customers, assist with daily shop operations, and contribute to raising vital funds for animal rescue and care. This position offers a fantastic opportunity to develop new skills, gain valuable experience, and be part of a passionate community dedicated to making a difference.
What you’ll be doing
- Greet customers warmly and provide excellent customer service to ensure a positive shopping experience.
- Assist with the sorting, pricing, and display of donated goods to maximize sales potential.
- Handle cash register transactions accurately and responsibly, including processing sales, Gift Aid and donations.
- Maintain a clean and organized shop environment, ensuring shelves are well-stocked and tidy.
- Support stock management by receiving donations, recording inventory, and managing storage areas.
- Promote awareness of the RSPCA’s mission and encourage community involvement through friendly engagement.
- Contribute to team efforts by participating in shop meetings and training sessions as and when required.
What we’re looking for
- Previous customer service experience is desirable but not essential; enthusiasm and a friendly attitude are key.
- Basic IT and numeracy skills for operating cash registers and handling electronic transactions.
- Previous administrative experience is beneficial for managing stock records or shop documentation.
- Good communication skills to interact effectively with customers, donors, and team members.
- Ability to work independently as well as part of a team in a busy retail environment.
- Enthusiasm for animal welfare causes and community engagement.
- Available to work a regular number of hours each week. Our shops are open Monday to Saturday, and Chesham is open on Sunday, too.
- You must be aged 16 or over.
- If you prefer not to work in the shop front, but are happy to work in the storeroom, sorting and preparing the stock, that would be great, too. Just let us know.
What’s in it for you
- Meet new people and make new friends.
- Enjoy a fun and fulfilling role at the heart of the local community.
- Training and development opportunities, including induction and ongoing support.
- Learn new skills to add to your CV, such as customer service, multi-tasking, merchandising, and many more.
This role offers an enriching volunteer opportunity where your dedication helps animals in need while developing practical skills in customer service, retail operations, and administration. Join us in making a meaningful impact today!
Practical Considerations:
- You’ll need to complete an online induction before starting the role and will require access to a PC or laptop. If you are unable to do this, we can make alternative arrangements.
Disclaimer:
Our voluntary roles are subject to:
- An informal interview and trial period.
- Submission of two referees’ contact details.
- Completion of relevant training and assessments for the role.
Application:
You can either apply by completing the process on Indeed and sending your CV, please state which shop location you are interested in. Alternatively, you can call into our shops in Chesham or Burnham and arrange to discuss the role with the manager. You will also be able to complete an application form whilst there.
Application question(s):
- Which shop are you interested in volunteering in, Chesham or Burnham?
- Are you aged 16 or over?
Pay: £0.01 per year
Work Location: In person
