About Us
Autoguard Warranties, part of the Autoguard Group, is a leading provider of automotive aftersales solutions across the UK. The wider Autoguard Group operates in 42 countries worldwide, delivering innovative warranty and insurance solutions globally - however, this role is UK‑focused only and based at our Frimley head office.
We work closely with dealerships, repairers, and customers to deliver fair, efficient, and transparent claims handling. Our Frimley team offers a fun, friendly, and tight‑knit working environment, where people support each other, workloads are realistic, and development is encouraged.
The Role
We’re looking for a Claims Advisor with strong motor trade or aftersales experience to join our growing UK claims team.
This role is ideal for Service Advisors, Workshop Controllers, Warranty Administrators, or aftersales professionals looking for a change from the pressures of dealership life.
You’ll manage warranty claims from first notification through to resolution, acting as the main point of contact between customers, repairers, and dealers. Full on‑the‑job training is provided, covering our systems, processes, and policy knowledge.
If you enjoy the technical and customer side of aftersales but are tired of the retail pressures, this role offers a refreshing alternative:
- Dialled‑in working hours – Monday to Friday, 8:30am–5:00pm
- No late nights, no unexpected over‑runs
- No sales targets or upsells
- No end‑of‑month WIP lists or bonus pressure
- Predictable workload with time to do the job properly
- Saturday work limited to normally once a month rota (9am–12pm) and paid as overtime
It’s a chance to use your motor trade knowledge without the stress that often comes from working the service desk.
Job Type: Full-time
Pay: Up to £32,000.00 per year
Benefits:
- Casual dress
- Company events
- Employee discount
- Health & wellbeing programme
Experience:
- claims processing: 1 year (required)
- motor trader service department: 1 year (required)
Work Location: In person
