Job Overview
The Office Manager (HR & Operations) is responsible for overseeing the organisation’s day-to-day administrative and operational functions, with a focus on HR coordination for 90 - 100 employees, payroll administration, compliance, governance, and facilities management.
The postholder will act as the main liaison with the outsourced HR provider, ensuring HR processes are effectively coordinated, employee records are maintained and audit-ready, and statutory requirements are met. They will support Line Managers with HR processes, oversee the implementation of HR policies, and monitor the performance of external provider.
The role is also responsible for coordinating payroll with the external payroll provider, ensuring accurate and timely submissions. The postholder will be the first point of contact for employee payroll queries, liaising with the provider where necessary.
In addition, the postholder will support the Business Development Director to oversee the organisation’s property portfolio (4 properties), ensuring facilities are safe, compliant, well-maintained, and fit for purpose.
As a key organisational role, the Office Manager will support the Senior Leadership Team and work across services to promote operational efficiency, compliance, and organisational effectiveness.
Duties
1 HR
· Act as the first point of contact for HR matters, liaising with the outsourced HR provider to coordinate employee lifecycle processes including recruitment, onboarding, contractual changes, disciplinary and leavers.
· Administer the HR system (Breathe), ensuring accurate recording of employee data, absence, sickness, and leave.
· Support recruitment processes, including advertising vacancies, arranging interviews, and coordinating pre-employment checks, plus coordinate onboarding activities, including DBS checks, right to work verification, references, qualifications
· With outsourced provider maintaining HR policies and procedures with proper version control and regular review
· Ensure compliance with GDPR and data protection requirements in the management of employee information
2. Compliance & Regulatory Administration
· Ensure HR files, compliance records, and documentation are accurate, up to date, and inspection-ready
· Maintain compliance trackers, audit logs, and professional registration records, ensuring timely renewals
· Maintain safeguarding and mandatory training records, and single Central Record (SCR).
· Support the preparation for inspections, audits, and regulatory reviews
3. Facilities & Health & Safety Management
· Coordinate building maintenance and repairs at The Angel Centre and other sites (@ Chris – please confirm if we need this for the Angel Centre given Dylan/Sandra role)
· Liaise with contractors and service providers as and when required and liaise with part-time Maintenance resource
· Oversee servicing schedules (e.g. fire alarms, emergency lighting, PAT testing, boilers, etc.)
· Ensure all sites are maintaining health & safety records and risk assessments
· Ensure statutory checks are completed and documented
· Ensure all sites have SOPs for accident reporting and incident logs
· Support the Business Development Director in development and review of health & safety procedures
· Support the Business Development Director and Managers in ensuring the buildings remain compliant, safe, and well-presented
4. Payroll & HR Systems Support
· Prepare and submit accurate monthly payroll information (starters, leavers, changes, all absences)
· Ensure all Payroll changes/updates are recorded accurately on HR system (Breathe)
· Act as point of contact for Employees
5. Office & Operational Management
· Oversee administrative systems and improve office processes
· Manage office supplies and procurement
· Maintain service contracts and supplier relationships
· Act as the central operational contact point at The Angel Centre
· Provide administrative support to the Senior Leadership Team as and when required
Experience
Essential
· Proven experience in HR and Payroll administration
· Experience coordinating facilities or building management
· Strong knowledge of recruitment and onboarding processes
· Excellent organisational and document control skills
· High attention to detail
· Strong IT skills (Microsoft Office, Excel, HR systems)
· Ability to manage sensitive information with discretion
· Understanding of GDPR and confidentiality requirements
This position is ideal for a motivated individual who thrives in a busy environment, possesses strong leadership qualities, and is committed to supporting organisational success through efficient office management.
Pay: £33,000.00-£38,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
Work Location: Hybrid remote in Manchester M3 6FA
