Position: Office Administrator - Receptionist
Line Manager: Practice Manager
Location: Nunns Accounting Services, Selby
Working hours: Monday – Friday 9:00 – 18:00
Annual leave: 25 days plus bank holidays, plus time off over Christmas
Salary: £25,000 - £27,000 experience dependant
About us
Nunns Accounting, (A trading name of Ascendant Accountants Ltd) is a UK accountancy group with offices nationwide, in London, Milton Keynes and Yorkshire. We’re a forward-thinking firm with strong technology and great people, aiming to be the first and last accountant that a small business needs.
Our Yorkshire hub, Nunn’s, is a well-established accountancy practice based in Selby, North Yorkshire. We provide a comprehensive range of accounting and financial services to individuals and small business owners across the UK, building lasting relationships grounded in trust, expertise, and clear communication.
As the practice continues to grow, we are looking to welcome an Office Administrator – Receptionist into our team — a highly organised, client-focused individual who takes pride in keeping operations running smoothly and ensuring every client interaction is handled with professionalism and care.
The Role
This is an excellent opportunity for a proactive and dependable office administrator to join a friendly, fast-paced accountancy practice. Based in Selby, you will be the operational backbone of the office — managing client communications, supporting compliance processes, and providing broad administrative support to the wider team.
You will play a vital role in the day-to-day running of the practice, working closely with colleagues to ensure clients receive an efficient and high-quality service at every stage.
Our purpose is to redefine what people can expect from accountants, rebooting the accounting industry.
We make accounting faster, easier and more useful for growing businesses, using smart tech and delivering straight-talking advice, to help business owners make better decisions and move forward with confidence.
We believe in always looking for a better way, challenging the status quo.
Rebooting Accountancy:
We’re shaking up the industry with innovative solutions to make things smarter, faster, easier and better value. No jargon, no waiting around and no surprise bills.
We’re The First, Last & Only Accountant You’ll Ever Need:
We create lifelong relationships by providing flexible accounting and finance solutions that evolve over your business journey. What success looks like (first 6–12 months)
On Your Side:
With the odds stacked against smaller businesses, we are on your side, here to help you thrive, not just survive. Tech-Powered, Human-Led: Our people use the latest technology to be faster, smarter and more helpful.
Specialists, Not Generalists:
We provide industry-specific advice & guidance, delivered by our team of sector specialists.
What Success Looks Like
- A stable, well-led site with clear standards, strong team morale, and consistent delivery.
- Improved client experience: fewer escalations, stronger retention, and proactive relationship management.
- Operational improvements implemented (workflows, QA, reporting) that scale with acquisitions.
Key responsibilities
- Manage incoming office calls, directing queries to the appropriate team member
- Oversee the admin inbox, ensuring timely and accurate responses to all correspondence
- Delegate client queries to relevant team members as required
- Maintain and update company software systems, ensuring records are accurate and current
- Support client onboarding and offboarding processes, including documentation and compliance checks Support clients with software setups and act as a point of contact for related queries
- Raise client invoices and assist with billing queries in a prompt and professional manner
- Chase outstanding invoice payments and escalate where necessary
- Perform HMRC-related duties including portal management and PAYE, VAT, and Self-Assessment registrations
- Manage Companies House submissions and filings for clients, including CS01s and DS01s
- Assist with basic accounting functions such as bookkeeping and data input
- Perform general day-to-day administration duties, including but not limited to the above
Required skills
- Previous experience in a receptionist, administrative, or office support role
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Competent with key Microsoft Office programmes, including Excel, Word, and Outlook
- Ability to multitask and prioritise effectively in a busy environment Professional, approachable, and client-focused attitude
- Outstanding customer service orientation with a genuine desire to help others
- High level of professionalism and discretion when handling confidential information
- Excellent time management skills, with the ability to juggle multiple priorities
- Collaborative team player who supports colleagues and contributes to a positive office atmosphere
- Demonstrates initiative, proactively identifying ways to improve processes or assist the team
What We Offer
- Competitive salary, dependent on experience
- Annual performance-based bonus
- Company share scheme, (subject to scheme rules/eligibility)
- Quarterly team events
- A varied and rewarding role within a client-focused practice
- A supportive, professional working environment with genuine scope for career development
- The opportunity to become a key part of a growing, client-focused accountancy practice
Equal opportunities
Ascendant Accountants is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of background
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
Ability to commute/relocate:
- Selby, North Yorkshire: reliably commute or plan to relocate before starting work (required)
Location:
- Selby, North Yorkshire (required)
Work Location: In person
