Job Title: Senior Operations Manager
Salary: Up to £60k per annum to start, after 6 months and delivery on set objectives up to £65k
Other Benefits: Company annual bonus and company car
Location: BCA Thurleigh
Working Hours: Monday to Friday 40hrs a week, however flexibility is required due to the natural of the role
Type of Employment: Permanent
Main Purpose of the Role:
We’re looking for a second Senior Operations Manager to support our high‑volume BCA Thurleigh site. Reporting to the General Manager, you will oversee key operational departments including Bodyshop, Parts, Customer Service, CSM for new cars, Workshop and Quality.
You will drive operational excellence, team development and continuous improvement across the site — boosting efficiency, improving SLA/KPI performance, and supporting effective change management. A core part of the role is developing a flexible workforce, leveraging technology to streamline processes, and fostering a positive, high‑performing culture.
As a senior leader within a high‑volume operation, you will be expected to work flexibly and adapt your hours as needed to deliver key objectives, provide effective oversight across departments, and ensure operational performance is maintained during peak periods.
Role Duties:
- Operational performance — drive workshop productivity, efficiency and asset utilisation.
- Financial control — manage budgets and ensure strong cost‑management.
- Continuous improvement — embed best practice, streamline processes and adopt new technology.
- Change leadership — guide teams through operational change and evolving customer demands.
- Performance delivery — elevate SLA and KPI performance across all departments.
- Workforce development — build a flexible workforce, develop talent and recognise achievement.
- Culture building — promote a positive, collaborative and high‑performing environment.
Key Skills, Knowledge & Experience:
- Leadership & people management — proven experience leading high‑volume Bodyshop/Workshop operations, motivating teams, delegating effectively and driving a positive, high‑performance culture.
- Operational & commercial awareness — strong understanding of fast‑paced automotive environments, SOP compliance, cost control, asset utilisation and delivering against SLAs/KPIs.
- Continuous improvement mindset — ability to streamline processes, adopt new technology, enhance efficiency and maintain high standards across quality, HSE, COSHH and regulatory requirements.
- Cross‑functional communication — excellent written, verbal and presentation skills with the ability to work collaboratively across multiple departments and influence key stakeholders.
- Analytical & problem‑solving ability — confident manipulating data to support decision‑making, with strong organisational skills and the ability to plan, prioritise and resolve issues effectively.
- Technical & IT capability — competent using Microsoft Office and bespoke automotive systems, with a solid technical background.
- Full UK Driving Licence required.
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Onsite parking
- Company Pension Scheme
- Cycle to work scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
- And so much more…
BCA Academy
Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
