Experience of:
Essential:
Desirable:
Working successfully in a target driven environment
Communicating with a diverse range of people & partnership working
Working with residents experiencing financial hardship/budgeting issues to
ensure regular rent payments.
Good all round standard of education
AAT L3 Certificate or Diploma
Excellent analytical skills to assess and manage rent payments
Y
Ability to work effectively with a team to achieve targets
High level of initiative with the ability to prioritise and organise workload
and work well under pressure
Competent in numeracy and record keeping with strong attention to detail
Competent in ICT with ability to effectively use housing management
software systems
Good written and verbal communication skills and the capacity to engage
and communicate with individuals at all levels
Proficient in the use of Microsoft Office applications, particularly Excel, with experience of producing management reports and analysing rent arrears and void performance data.
Ability to forge relationships whilst maintaining professional boundaries
Knowledge of housing income streams & the benefits system, particularly Universal Credit.
A good understanding of the experiences and issues facing those who have
experienced homelessness
Understanding the issues of those experiencing financial hardship/budgeting
difficulties and how to address this
Good understanding of safeguarding and what constitutes abuse
Knowledge of local Communities, and voluntary organisations and agencies
Highly committed to improving the lives of those who have experienced
homelessness and helping them achieve successful resettlement
Abilitytoworkflexiblehours
Work within the boundaries of IMPAKT’s policies and procedures
Ability to respect the ethos of the organisation and uphold its values
Willingness to develop within the job and undergo relevant training
Friendly personality with a good sense of humour
Car driver with access to a vehicle
