Job Advert
Join a Leading Refrigeration & Air Conditioning Wholesaler
Step into a role where you'll become the go-to expert for refrigeration and air conditioning solutions, building genuine relationships with trade customers whilst developing specialist product knowledge in a thriving industry.
About FSW Ltd
FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. We have 27 sites throughout the UK and Ireland and are continuing to grow.
Our employees are key to our business, and our values reflect this daily which enables us to move our already successful, well-established business forward.
What We Offer
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Attractive competitive salary
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Up to 33 days holiday including Bank Holidays (with service)
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Employee Rewards with quirky perks like late starts, early finish, long lunch, coffee and/or lunch on us
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Employee Assistance Programme including fitness classes, podcasts, advice toolkits and confidential counselling service
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Retail Discount Scheme across major high street stores, hospitality venues, holidays, and days out
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Cycle to Work Scheme
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Career opportunities across our 27 branches within the UK and Ireland
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Training and Development investment including on the job training, apprenticeships, and self-development courses
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Auto Enrolment Pension Scheme
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Life Assurance
What You'll Be Doing
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Develop detailed knowledge of our product portfolio to confidently advise customers on the best solutions
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Process and pick orders accurately for customer collection and delivery
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Build excellent relationships with colleagues, customers, and suppliers
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Handle customer requests, orders, and complaints effectively
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Serve customers at the trade counter to company standards
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Raise competitive sales quotations and follow up to complete orders
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Source non-stocked items from other branches or via Purchasing
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Maintain stock levels and participate in stock take activities
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Handle returned products and warranty claims promptly
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Undertake delivery driving duties as required
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Maintain accurate delivery records and complete vehicle checks
What You'll Need
Good standard of education including maths and English. Proven experience in a similar environment with excellent telephone manner and professional customer service approach.
You'll confidently work in a team and on your own initiative. Ability to multitask and work under pressure to meet deadlines.
A full UK driving licence is a requirement of this role.
The successful candidate will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.
We are an equal opportunities employer.
Apply now to join our Southampton team.
