We are looking for an experienced GP receptionist to join our busy practice.
Hours: 8am - 5pm Wednesday, Thursday and Friday with alternate late shift to 6.30pm on a rota basis (currently once a fortnight). Additional flexibility is welcomed to cover sickness and team absences.
Location: Church Street surgery, Thorley Health Centre or Haymeads Health Centre depending on rota needs.
We are looking for someone who:
- has primary care reception experience using SystmOne and Accurx
- is able to work independently and efficiently in a busy environment.
- demonstrates excellent communication, organisation and interpersonal skills.
- handles confidential information with discretion and empathy.
- approaches their work with a positive and methodical attitude.
Key Responsibilities:
- Greet and assist in-person patients in a friendly, professional manner.
- Manage phone calls courteously and efficiently.
- Action online consults, tasks and appointment schedules methodically and promptly.
- Communicate effectively with patients and the healthcare teams to facilitate care and respond to enquiries.
- Maintain patient records with accuracy and discretion.
As a growing practice, we are committed to continually developing and expanding our services for patients, while supporting our staff grow within their roles and across the wider surgery team.
Previous applicants need not apply.
Pay: £12.71 per hour
Application question(s):
- You arrive for a shift and there is a queue at reception, phone lines are busy, and you have multiple online consults waiting to be actioned. How would you prioritise your first 15–20 minutes, and why?
- What do you think is the most challenging aspect of working as a GP receptionist, and how do you ensure you handle this consistently well?
Work Location: In person
