Resident Engagement Officer (Retrofit)
Contract: Permanent
Location: GMCA office or on site in the community, with remote working (within a reasonable commutable distance from Greater Manchester). (Please note: this role requires a large percentage of time to be dedicated to onsite working)
About the Role
Your role:
The GMCA has an exciting opportunity for a Resident Engagement Officer (Retrofit) to join its award-winning Retrofit Team in the Environment Directorate.
The role will support a team delivering over £100m of housing retrofit measures to help meet the targets in the Greater Manchester 5-year Environment Plan and Retrofit Action Plan which are aiming to make Greater Manchester carbon neutral by 2038.
This role requires the delivery of a diverse front-line service to support residents and landlords in retrofitting their homes, from promoting the available funding, identifying eligible properties, supporting residents and landlords through the application process, including helping to resolve any blockages, through to providing support and guidance for those who are ineligible for grants by signposting them to other funding streams. An additional focus of this role will be on the promotion of retrofit funding schemes through the development of marketing materials and communications campaigns, including social media, as well as providing similar support across the wider Environment Team.
The energy efficiency improvements and low carbon heating systems installed through these schemes will result in homes that are cheaper to heat, more comfortable to live in, and have less impact on the environment.
About you:
The GMCA is seeking an individual with experience of running promotional campaigns, and developing marketing resources. Ideally, the GMCA is looking for someone that also has face-to-face customer engagement experience, conveying technical information in simple to understand language, and persuading residents on retrofitting their homes.
A commitment to partnership working is essential, as you will work closely with government departments, local authorities, contractors, and a wide range of local partners. Most importantly, we are looking for an individual with a passion for tackling climate change and fuel poverty, as this retrofit-focussed role is an excellent opportunity to have a direct impact on these issues.
The role requires significant knowledge of effective methods for engaging residents, including those who require additional assistance, and of housing retrofit. Candidates with transferable skills may be considered for formal training.
About us:
As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.
We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We encourage applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
To find out more about working for us please click here:https://www.greatermanchester-ca.gov.uk/
Our offer:
In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here:
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