General Manager – The House, Ramsgate
Lead a distinctive boutique hotel where luxury, personality and exceptional hospitality come together.
The House is an independent luxury boutique hotel in the heart of Ramsgate, offering beautifully designed accommodation, outstanding food and drink, and unforgettable guest experiences. We are looking for an exceptional General Manager to lead our hotel into its next phase of growth.
This is an exciting opportunity for an experienced hospitality professional who is passionate about boutique hotels, thrives in a hands-on environment, and understands how to balance operational excellence with commercial success. As General Manager, you will be responsible for every aspect of the business, ensuring The House continues to deliver outstanding service while achieving ambitious financial and operational objectives.
The Role
Reporting directly to the owners, you will have full responsibility for the day-to-day operation and overall performance of the hotel. You will lead and inspire the team, drive revenue and profitability, maintain exceptional service standards, and ensure every guest enjoys a memorable stay.
As the face of The House, you will lead by example, creating a culture where excellence, attention to detail and genuine hospitality are at the heart of everything we do.
Key Responsibilities
- Lead the overall operation of The House, ensuring exceptional standards across all departments.
- Deliver outstanding guest experiences through personalised, attentive service.
- Drive commercial performance by maximising occupancy, ADR, RevPAR and overall profitability.
- Develop and implement business strategies to grow revenue across accommodation, food and beverage, events and partnerships.
- Manage budgets, forecasting, financial reporting and cost control.
- Recruit, lead, coach and develop a high-performing team, fostering a positive and accountable workplace culture.
- Ensure the hotel consistently meets brand standards, quality expectations and guest satisfaction targets.
- Oversee all compliance with Health & Safety, Fire Safety, Food Hygiene, Licensing, Employment Law and GDPR.
- Maintain the hotel to the highest presentation standards through proactive maintenance and property management.
- Build strong relationships with local businesses, tourism partners and the Ramsgate community.
- Identify opportunities to enhance the guest experience, improve operational efficiency and support long-term business growth.
- Act as the hotel's ambassador, protecting and enhancing The House's reputation within the local community and wider hospitality market.
About You
You'll be an experienced hospitality leader with a genuine passion for boutique hotels and delivering exceptional guest experiences.
You'll bring:
- Proven experience as a General Manager or senior operational leader within a boutique hotel, luxury hotel or high-quality hospitality business.
- Strong commercial acumen with experience managing budgets, P&L, forecasting and revenue performance.
- A track record of improving operational performance while maintaining exceptional guest satisfaction.
- Outstanding leadership skills with the ability to inspire, coach and develop teams.
- A visible, hands-on management style and a willingness to support every department when required.
- Excellent communication, organisational and decision-making skills.
- Experience working with hotel property management systems and revenue management principles.
- A commitment to maintaining the highest standards of service, quality and professionalism.
What We Offer
- Competitive salary, commensurate with experience.
- Performance-related bonus.
- Pension scheme.
- Staff meals while on duty.
- Employee discounts on accommodation, food and beverages.
- Ongoing professional development and training.
- The opportunity to lead and shape a unique luxury boutique hotel with genuine autonomy and influence.
- A supportive ownership team committed to continued investment and growth.
Why The House?
The House is more than a hotel, it's a destination defined by thoughtful design, warm hospitality and memorable experiences. We believe our people are our greatest asset, and we're looking for a General Manager who shares our passion for excellence, embraces innovation and takes pride in creating a workplace where both guests and colleagues feel truly at home.
If you're ready to lead one of Ramsgate's most distinctive boutique hotels and make a lasting impact, we'd love to hear from you.
Pay: £40,000.00-£50,000.00 per year
Benefits:
Work Location: In person
