Are you a natural leader with a passion for sales and developing high-performing teams?
We’re looking for an experienced and motivated Subscription Telesales Supervisor to join our Telesales team in Basildon on a full-time basis. This is a fantastic opportunity for someone who enjoys combining team leadership, coaching and performance management with hands-on selling in a fast-paced, rewarding sales environment.
With an impressive OTE of £40,000 per annum, you’ll have the opportunity to directly influence your earnings while leading a dedicated telesales team responsible for growing newspaper, magazine and digital subscriptions across Newsquest’s regional network.
What We Offer
Excellent Earning Potential
Achieve an OTE of £40,000 per annum through a combination of salary and performance-based incentives.
Full-Time Career Opportunity
A permanent 37.5-hour working week within a supportive and ambitious sales environment.
Leadership & Development
A key supervisory role within Newsquest’s regional network, with the opportunity to develop people, improve performance and make a real impact.
Hands-On Sales Leadership
Lead from the front by coaching your team while continuing to develop your own sales skills and results.
What You'll Do
- Lead, motivate and support a team of telesales agents, driving performance against sales and activity targets.
- Manage day-to-day team performance, including workload allocation, coaching, feedback and development.
- Monitor individual and team KPIs, identifying opportunities to improve conversion, productivity and retention.
- Deliver regular coaching sessions and support team members in achieving their personal and professional goals.
- Personally undertake telesales activity to generate new newspaper, magazine and digital subscriptions and achieve individual sales targets.
- Ensure all orders are accurate, genuine and completed with full customer consent.
- Monitor order quality, retention performance, cancellation trends and customer feedback to identify improvements.
- Produce accurate weekly performance reports with clear commentary and insight.
- Support call monitoring and quality assurance processes to maintain high customer service standards.
- Ensure customer information is handled correctly in line with company policies and data protection legislation.
- Act as a positive ambassador for Newsquest through every customer and team interaction.
What We're Looking For
- Proven experience in a telesales, telephone sales or contact centre environment.
- Previous experience leading, supervising or coaching a sales team.
- Strong personal sales ability with a track record of achieving targets.
- Excellent communication, coaching and motivational skills.
- A natural ability to inspire others and improve team performance.
- Strong organisational skills with the ability to analyse performance data and produce accurate reports.
- A positive, target-driven approach with a genuine passion for achieving results.
- Comfortable working with sales KPIs including call volumes, conversion rates, retention and quality measures.
- Good understanding of compliance, customer consent and data protection requirements.
How Success is Measured
Your success will be measured against a range of performance indicators, including:
- Achievement of individual and team subscription sales targets.
- Telesales activity levels, including calls made, customer contacts and conversion rates.
- Team performance improvement through effective coaching and development.
- Order quality, including cancellation rates, complaints and customer satisfaction.
- Accuracy and timeliness of reporting and administration.
- Ability to create a positive, motivated and high-performing team culture.
This is an excellent opportunity for an ambitious sales professional who wants to take ownership of a team, influence results and build a successful career within a leading regional media organisation.
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
Experience:
- supervisor: 1 year (required)
Work Location: In person
