Hotel Assistant
Location: Gilpin Hotel & Lake House, Windermere
Position: Full-Time | Competitive Salary | Immediate Start
Salary: £26,624
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels for this role is projected as being from £234 per month.
Step into a role that moves gracefully across the whole Gilpin estate - supporting housekeeping, food and beverage, hosting, and guest experience wherever the rhythm of the day requires. As a Hotel Assistant, you’ll help shape the calm, intuitive atmosphere that defines Gilpin Hotel and Lake House: warm, thoughtful, and quietly exceptional. Every interaction should feel personal, every space beautifully prepared, every moment seamlessly delivered.
Your Role as Hotel Assistant:
- Coordinates and assists with the day’s rhythm across both properties, adapting to breakfast service, housekeeping movement, guest hosting, afternoon tea, spa schedules, and evening turndown. Ensure transitions are smooth and surroundings serene.
- Carries out room resets, deep cleans, amenity replenishment, and public‑area presentation. Maintains immaculate standards that reflect Gilpin’s quiet‑luxury promise.
- Supports food and beverage service across breakfast, afternoon tea, and private dining. Delivers warm, attentive service with confidence and charm.
- Welcomes guests, guides arrivals, supports check‑ins, and offers thoughtful hosting throughout the stay. Anticipates needs, resolves issues discreetly, and creates a sense of genuine care.
- Works closely with Housekeeping, Spa, Estates, and Front Office teams to uphold consistency, calm, and order across both the Gilpin Hotel and Lake House.
- Assists with private events, celebrations, and exclusives, ensuring beautifully executed occasions with seamless coordination and heartfelt service.
- Upholds Gilpin’s signature values of privacy, tranquillity, and understated elegance. Elevates the guest experience through thoughtful touches and impeccable presentation.
What You Bring:
- A natural flair for hosting and genuine passion for creating memorable guest journeys.
- Impeccable attention to detail and pride in presentation.
- Confidence working independently and as part of a close‑knit team.
- Flexibility, initiative, and a calm, professional presence.
- Previous hospitality experience preferred - but personality, warmth, and attitude matter just as much.
This is a true all‑rounder role: housekeeping, waiting‑on, hosting, reception support, events, and everything in between. You’ll thrive if you love variety, service, and the satisfaction of making every guest feel at home.
Why join us:
- A stunning work environment with a supportive, dynamic team.
- Opportunities for growth and development within the Gilpin family.
- Meals on shift, uniform, and generous gratuities.
- A Lake District setting that inspires every day.
- Pride in contributing to a property recognised with 5 AA Red Stars and Two Michelin Keys.
- Membership of Relais & Châteaux and Pride of Britain Hotels, joining a global community of exceptional hospitality.
Get in touch if you’re ready to bring your warmth, pride in presentation, and your love for heartfelt service to help us shape the calm, quietly extraordinary experience that makes us truly unforgettable.
Apply now: send your CV to [email protected]
Learn more about our Hotel Assistant role: https://thegilpin.co.uk/join-our-team
Job Types: Full-time, Permanent
Pay: £26,624.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
Work Location: In person
