Lead by example and inspire your team to deliver exceptional customer service for one of the UK’s most respected men’s footwear brands.
As Supervisor, you will be the standard-bearer for excellence for service and presentation, supporting management to ensure every interaction reflects our heritage, craftsmanship, and commitment to excellence. This is more than processing transactions; it’s about creating connections, building loyalty and delivering a memorable in-store experience.
You will take responsibility for day-to-day store leadership during key trading periods and play an active role in welcoming new customers through exceptional service and brand-led experiences.
Your responsibilities will include:
- Welcoming and engaging customers, ensuring every interaction is genuine, meaningful and memorable.
- Overseeing daily operations, including opening and closing the store and taking responsibility for day-to-day store operations in the absence of management.
- Supporting management motivating the team to deliver outstanding service and achieve store goals.
- Assisting in training and developing the team to maintain impeccable brand standards.
- Maintaining visual merchandising and presentation in line with brand guidelines.
We are looking for:
- At least 1 years’ experience supervisory experience, ideally within luxury or premium retail.
- A proven ability to build rapport with customers and foster lasting relationships.
- Strong communication skills with a diplomatic and professional approach.
- Strong teamwork skills alongside the confidence to lead when required.
- Impeccable personal presentation and a genuine passion for footwear or luxury goods.
- Ability to commute to the store within 40 minutes, due to keyholding responsibilities.
In return, we offer:
- Competitive salary with bonus opportunities.
- Uniform allowance.
- Generous staff discount.
- Opportunities for development within a prestigious heritage brand.
If you are a confident and motivated retail professional who thrives in a premium service environment, we would be delighted to hear from you.
Job Types: Full-time, Permanent
Pay: £12.71-£13.00 per hour
Benefits:
- Company pension
- Employee discount
Experience:
- supervisory: 1 year (preferred)
Work Location: In person
