Job Summary
At Home Straight, we are a premium, CQC-registered domiciliary care provider dedicated to delivering exceptional hourly and live-in care, predominantly to older adults. We are seeking a dynamic and highly motivated Live-in Care Manager to support the new live-in care service.
Key Responsibilities
Recruitment & Team Management:
- Conduct the interviewing, and selecting of candidates.
- Oversee the day-to-day management and supervision of the live-in care team.
- Conduct regular supervisions, appraisals, and spot checks to ensure high standards of care delivery.
- Provide ongoing support and guidance to staff, handling any complex issues or concerns that arise.
Client & Service Management:
- Conduct initial assessments and create bespoke care packages for new live-in clients.
- Oversee the seamless introduction of carers into clients' homes.
- Maintain open communication with clients and their families, ensuring their needs are met and expectations are exceeded.
- Handle and resolve client feedback and complaints in a professional and timely manner.
- Ensure all client files and records are accurate, up-to-date, and secure.
Qualifications & Experience
- Minimum of 2-3 years of experience in a management or senior-level role within a live-in care or domiciliary care setting.
- Proven track record of business development or launching a new service is highly desirable.
- A relevant professional qualification, such as a Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
- Thorough knowledge of CQC regulations and standards.
- Full UK driving license and access to a vehicle.
Desired Skills & Attributes
- Exceptional Leadership: The ability to inspire and motivate a new team.
- Strong Commercial Acumen: A strategic mindset for business growth and financial management.
- Excellent Communication: Clear, effective, and empathetic communication skills with clients, families, and staff.
- Problem-Solving: The ability to think on your feet and resolve complex situations calmly.
- Organisational Skills: High level of organisation and attention to detail to manage multiple priorities.
Job Type: Full-time
Pay: Up to £35,000.00 per year
Application question(s):
- Are you a driver with access to a car?
- Do you require sponsorship for this role?
Work Location: In person
