Job Title: Compliance Officer – Online Gambling (Safer Gambling & AML)
Location: UK (Remote, with attendance at company events / office required)
Working pattern: Any 5 from 7 days between 8am and 8pm (shift-based)
Employment: Full-time
Salary: £36,000 – £40,000.
Reports to: Compliance Manager
Important – Please Read Before Applying
This role requires hands-on experience working within a UK-licensed online gambling operator, with a strong focus on Safer Gambling / Player Protection and AML casework.
- Applications without direct online gambling compliance experience will not be progressed.
- This role is not suitable for candidates from banking, fintech, teaching, retail management, or general AML backgrounds without gambling experience.
About BestOdds
BestOdds is a new UK sports betting and casino brand built with a strong focus on innovation, customer protection and regulatory integrity. Our customers’ safety and wellbeing sit at the centre of everything we do.
As we grow, we are committed to maintaining high standards of compliance, particularly around Safer Gambling, affordability and AML, in line with UK Gambling Commission expectations.
The Role
We are looking for a Compliance Officer to support our Compliance Manager in delivering day-to-day Safer Gambling and AML compliance within a UK-licensed online gambling environment.
This is a hands-on, operational role. You will be responsible for reviewing customer activity, identifying risk, making proportionate decisions, and ensuring all actions are accurately documented and audit-ready.
Key ResponsibilitiesSafer Gambling / Player Protection
- Identify markers of gambling harm through customer activity and behavioural analysis
- Conduct risk and affordability reviews, applying proportionate and evidence-based decisions
- Carry out customer interactions, including telephone conversations where appropriate
- Apply player protection measures, account controls, or escalations in line with policy
- Accurately document decisions and actions to a UKGC-scrutiny standard
AML, KYC & Financial Crime
- Review customer activity for money laundering and financial crime risk
- Conduct KYC reviews, Enhanced Due Diligence (EDD), and Source of Funds (SOF) checks where required
- Escalate concerns and support investigations, including SAR preparation where appropriate
- Maintain accurate, audit-ready compliance records
Compliance & Governance
- Support internal investigations, incident management, and regulatory reporting
- Ensure adherence to internal policies, procedures, and UK Gambling Commission requirements
- Provide compliance guidance to operational and customer-facing teams
- Stay up to date with UKGC guidance, enforcement activity, and industry best practice
Essential Requirements (Non-Negotiable)
You must have:
- Hands-on experience working for a UK-licensed online gambling operator
- Practical experience in Safer Gambling / Player Protection casework
- Working knowledge of:
- UK Gambling Commission requirements
- Gambling Act 2005
- Affordability and player interaction expectations
- Experience conducting AML, KYC, EDD, and SOF reviews
- Strong decision-making ability with excellent written documentation skills
- Confidence handling sensitive customer interactions professionally and empathetically
Job Types: Full-time, Permanent
Pay: £36,000.00-£40,000.00 per year
Benefits:
- Company pension
- Work from home
Application question(s):
- Do you have hands-on experience working for a UK-licensed online gambling operator, where you personally carried out Safer Gambling / Player Protection casework?
- Have you personally completed AML, KYC, Enhanced Due Diligence (EDD), or Source of Funds (SOF) reviews within a UK online gambling operator’s compliance function?
Experience:
- Gambling: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: Remote
