Operations Manager
Company Overview
Save the Sash Ltd is a leading manufacturer specializing in sash windows and bespoke joinery, committed to delivering high-quality products that combine traditional craftsmanship with modern efficiency.
Summary
We’re seeking a high performer.
Our team is small and developing, and we wish to find new members of a higher than standard competence to the role who will enjoy developing on our journey.
You will need to be career-minded, motivated to develop yourself and the business each day at work, and seeking significant work-based challenge in your day to day.
You will enjoy being accountable, and the responsibility of getting things right. Equally, you will be brave and confident enough in your own abilities to make mistakes, learn, and grow.
You must be highly organised and commercially sharp.
The role will work closely with our Managing Director, Joinery Manager, Finance Manager, and will include direct management of a small team and offers autonomy to oversee all the day-to-day operations.
What We’re Looking For
- Someone who creates success and gets the job done to a high quality of outcome
- Self-managing, self-driven, wired to make decisions, take the reins, control outcomes, and manage risk
- Experience in project coordination, customer management, and sales administration
- A natural problem solver with a willingness to challenge assumptions and improve how things are done
- Excellent organisational, multitasking, and communication skills
- Strong phone communication skills that control conversations and direct outcomes
- A calm, confident presence under pressure
- Strong IT skills, with an excellent working knowledge of Microsoft Office
- Particular strength in Excel
- Experience in construction, manufacturing, or joinery environments is a strong advantage
- A proactive approach to problem-solving and genuine enjoyment in being accountable
- At least 5 years’ experience in an operational role.
Key Responsibilities
- Be at the center of our sales and customer management operation, driving clients. through their journey from inquiry to project completion.
- Prepare and manage sales quotes, orders, contracts, and job sheets.
- Track project timelines, material orders, and production schedules.
- Liaise between sales, workshop, suppliers, and clients to ensure deadlines and quality standards are met.
- Maintain CRM systems and job records with accuracy and discipline.
- Support stock control and procurement administration for ongoing jobs.
- Line manage a small team across administration and marketing functions.
- Own and manage all Health & Safety responsibilities across the business.
- Ensure compliance with all health, safety, and regulatory standards.
- Manage IT and daily business operations.
- Manage the company vehicle fleet.
- Contribute actively to process improvement, systems development, and operational efficiency as the business grows its joinery offering.
What Success Looks Like in This Role
- Jobs run smoothly, on time, and with minimal firefighting.
- Customers feel informed, confident, and well managed.
- The workshop is supported with clear information and realistic schedules.
- Systems, records, and data are accurate and reliable.
- The business operates safely, compliantly, and professionally.
- The team feels supported, directed, and accountable.
Salary & Benefits:
- £45,000 – £50,000, depending on experience
- Monday to Friday, 40 hours/week
- 31 days annual holiday (including public holidays)
- Opportunity to grow into a more senior operations or commercial role
- Supportive and close-knit team culture
- Be part of a business where your work creates real impact, backed by a strong reputation for craftsmanship
How to Apply:
Send your CV and a short cover message to [email protected] explaining why you’d be a great fit.
Job Type: Full-time
Pay: £45,000.00-£50,000.00 per year
Application question(s):
- This role demands an authoritative, highly competent applicant with the matured confidence gained from experience. Do you understand that these characteristics are vital to succeed at the role and explain why a previous colleague would describe you as authoritative in how you apply yourself to your role.
- Do you have a very strong command of excel?
- Do you have at least 5 years experience in an operational role?
- Our Company is now in a development phase and is seeking a strong competent service to this role. We expect the correct applicant to seek significant career development and increasing seniority in a small team. Do you enjoy the opportunity to ‘count’ 'be noticed' and are you energized by the idea of make a difference to the Company’s development and you seek the stress and challenges that accompany that opportunity?
Work Location: In person
