We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
Have experience designing and delivering change and adoption strategies within digital or technology environments
Enjoy working at the intersection of product, people and data to drive meaningful behaviour change
Are confident using insight, research and storytelling to influence stakeholders and shape decisions
Thrive in fast-paced, agile environments with evolving priorities
Can be in our fantastic Luton head office 3 x per week
THE TEAM
You will be part of our Business Change Management practice, embedded within a cross-functional technology ‘mission’. These teams bring together product, engineering and business expertise to deliver innovative digital solutions that make work simpler, smarter and more connected for our colleagues.
This is a highly collaborative environment where you will work closely with Product Managers, Engineers, Designers and business stakeholders, playing a key role in ensuring our technology products are successfully adopted and deliver real value.
THE ROLE
As Product Adoption Lead, you will shape how our data and technology products are adopted from early discovery through to scaled use. You will design and deliver mission-level adoption strategies, ensuring colleagues are at the heart of every product decision and that new ways of working are successfully embedded across the organisation.
You will combine user research, change management and product expertise to drive engagement, sustainable behaviour change and measurable business outcomes.
Define and deliver end-to-end adoption and change strategies aligned to product lifecycles and business goals
Own and evolve the mission-level adoption strategy, ensuring the right activity happens at the right stage of product maturity
Lead user research and insight activities, translating colleague needs and behaviours into actionable recommendations
Create and track adoption metrics, using data and feedback to continuously improve outcomes and demonstrate value
Act as the voice of the colleague within the mission, influencing product design and backlog priorities
Deliver targeted interventions that embed new habits, behaviours and ways of working
Equip leaders and managers with the tools and confidence to lead change effectively
Build capability across the business through coaching, training and local champion networks
Collaborate across multiple products and stakeholders, ensuring adoption activity is coordinated and impactful
WHAT WE’RE LOOKING FOR
We’re looking for a passionate and experienced change and adoption professional who brings a strong blend of product understanding, user empathy and stakeholder influence.
Deep expertise in change management frameworks, tools and adoption best practice
Proven track record of delivering adoption strategies that drive measurable behavioural and business outcomes
Strong understanding of digital product delivery and agile methodologies
Experience working in complex, fast-paced environments with multiple priorities
Ability to use qualitative and quantitative insight to inform decisions and tell compelling stories
Excellent stakeholder engagement and influencing skills across both technical and business audiences
Confident communicator, able to simplify complex information into clear, engaging narratives
Experience coaching and enabling others to embed adoption and change thinking into their ways of working
Strong user focus, with experience in user research and representing the voice of the customer or colleague
WHAT YOU’LL GET IN RETURN
Up to 20% maximum bonus
Private Medical Insurance
7% pension contributions
Excellent staff travel benefits
25 days of annual leave + bank holidays
Annual credit towards an easyJet holiday
Various flexible benefits and extras
PRACTICALITIES
This full-time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office
REASONABLE ADJUSTMENTS
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at
[email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
