Service Coordinator– Fixed365 Ltd
Location: Rhuddlan, North Wales
Hours: Full-Time Monday to Friday, 8:30am–4:30pm
Contracted Hours: 37.5 hours per week
Salary: £29,000 per annum + potential bonus
About Fixed365
Fixed365 Ltd is a growing heating, boiler servicing and maintenance company covering North Wales and the North West and is part of the wider Group247 group of companies.
We are looking for an organised, confident and proactive Service Coordinator to join our team in Rhuddlan.
This is a busy and varied role at the heart of our day-to-day operation. You will be dealing directly with customers, coordinating our engineers and making sure jobs are booked, managed and followed through efficiently.
We are looking for someone who is comfortable working at pace, can manage changing priorities and, importantly, takes ownership of getting things done.
Key Responsibilities
- Answering incoming customer calls and emails
- Booking boiler servicing, maintenance and breakdown appointments
- Managing and coordinating engineers' diaries
- Planning engineers' workloads efficiently around location, availability and priority
- Keeping customers informed and managing expectations
- Liaising with engineers throughout the working day
- Monitoring jobs from initial booking through to completion
- Updating internal systems and maintaining accurate customer and job records
- Preparing quotations, invoices and general documentation
- Following up outstanding jobs and actions
- Liaising with suppliers, clients and other members of the wider team
- Providing general administrative and operational support to Fixed365
What We're Looking For
We are looking for someone who is:
- Organised and able to manage several priorities at once
- Confident and professional on the telephone
- Friendly and customer focused
- Proactive rather than waiting to be asked
- Able to remain calm and organised in a busy, reactive environment
- Good at problem solving and using common sense
- Accurate with good attention to detail
- Comfortable using Microsoft Office, email and computer-based systems
- Reliable and able to take ownership of their workload
Previous experience in administration, customer service, scheduling or coordinating field-based engineers would be beneficial.
Experience within heating, gas, maintenance, construction or a similar service-based business would also be an advantage but isn't essential for the right person.
What We Offer
- £29,000 basic salary
- Potential bonus
- Full-time, permanent position
- Monday to Friday working
- 8:30am–4:30pm
- 37.5 contracted hours per week
- Friendly and supportive working environment
- Training on our systems and processes
- The stability and support of being part of the wider Group247 group
- Opportunity to develop and progress as Fixed365 and Group247 continue to grow
The Person
For us, attitude is just as important as experience.
We want someone who is switched on, organised and genuinely enjoys dealing with people. You'll often be the first point of contact for our customers and a key point of contact for our engineers, so communication and organisation are essential.
If you are the sort of person who sees something that needs doing and gets on with it, enjoys being busy and takes pride in making sure customers receive a good service, we'd like to hear from you.
How to Apply
Please apply through Indeed with your CV and a short covering note telling us about your experience and why you think you'd be a good fit for Fixed365.
Pay: £29,000.00 per year
Work Location: In person
