At Leek Building Society, we pride ourselves on being aforce for good. We exist to help our communities grow, so they can do greatthings today and even better things tomorrow.
Our colleagues are one of the communities we support. That'swhy we've created an inclusive, engaging workplace where people have thefreedom to be themselves, develop their skills and build rewarding careers.
As a mutual organisation, our members are at the heart ofeverything we do, and every colleague plays an important role in helping usdeliver outstanding service to our customers and communities.
Why JoinUs?
We believe great people deserve great benefits. That's whywe offer:
35-hour working week
7.5% employer pension contribution
Minimum 26 days' holiday plus bank holidays
Holiday purchase and sale scheme
Free health screening
24/7 GP access for you and your close family
Comprehensive mental health support, including counsellingand Mental Health First Aiders
Enhanced sick pay and family leave from day one
Up to 6 months' guaranteed sick pay for major illnesses
Life assurance worth four times your annual salary
Workplace savings account with a £100 bonus for regularsavers
Continuous learning and development opportunities
Retail discounts and salary sacrifice schemes
Onsite gym at our Head Office
Flexible and hybrid working opportunities
TheOpportunity
We're looking for a friendly and customer-focused CustomerAssistant to join our Branch Network team.
This is an exciting opportunity to build a career withinfinancial services while making a genuine difference to our members. As one ofthe first points of contact for customers, you'll play a key role in creatingpositive experiences, identifying customer needs and helping members access theproducts and services that are right for them.
You'll work as part of a supportive team, contribute to thesuccess of the branch and have opportunities to develop your skills, knowledgeand career within an award-winning organisation.
WhatYou'll Be Doing
Delivering outstanding service to customers acrossface-to-face, telephone and digital channels.
Building strong relationships with new and existingmembers.
Identifying customer needs and recommending appropriateproducts and services or referring customers to specialist colleagues.
Processing customer transactions accurately andefficiently.
Supporting branch performance and helping achieve branchobjectives.
Acting as an ambassador for the Society and promoting ourvalues in everything you do.
Participating in community and branch initiatives tostrengthen our presence locally.
Taking ownership of your development through training,coaching and continuous learning opportunities.
WhatWe're Looking For
Essential
Experience working in a customer-facing or service-focusedenvironment.
Excellent communication and relationship-building skills.
Strong attention to detail and accuracy.
Ability to work collaboratively as part of a team.
A positive, professional and customer-focused approach.
Good numeracy and literacy skills.
Desirable
Experience working within financial services.
Experience supporting team improvements or sharingknowledge with colleagues.
Experience working towards individual or team objectives.
Inclusion
We are committed to creating an inclusive workplace whereeveryone feels respected, valued and able to succeed. We welcome applicationsfrom people of all backgrounds, experiences and communities and will providereasonable adjustments throughout the recruitment process where required.
Pre-EmploymentChecks
As a regulated financial services organisation, all offersof employment are subject to satisfactory pre-employment screening.
Depending on the role, this may include:
References
Right to work verification
Basic or Standard Disclosure and Barring Service (DBS)check
Adverse credit check
Financial sanctions screening
Verification of qualifications and professionalmemberships, where applicable
Any offer of employment will be conditional upon thesuccessful completion of the relevant checks.
ApplicationGuidance
As a regulated financial services organisation, honesty andintegrity are important to us. We recognise that candidates may use technology,including AI tools, to support the preparation of their application. However,all information submitted must be accurate and genuinely reflect your ownskills, knowledge and experience. We may explore application content furtherduring the recruitment process to verify and better understand the examplesprovided.
Interestedin Finding Out More?
A full Job Description and Person Specification areavailable on our careers website. We encourage applicants to review thesedocuments before applying.
If you require any reasonable adjustments as part of therecruitment process, please let us know and we'll be happy to discuss how wecan support you.
Join an award-winning building society where peoplematter, communities matter, and your career can thrive.
