Part Time Customer Service Assistant (Weekends + Weekdays)
Location: Poole
Hours: Part-time – Saturday & Sunday + some weekdays (flexible)
Employment Type: Part-time
About Us
We’re a fast-growing, fashion-forward brand with a strong online presence and a vibrant social media community. Our brand thrives on exceptional customer experience, seamless operations, and a stylish, energetic vibe – and we're looking for someone just as passionate to join our team!
Role Overview
As our Part-Time Customer Service Representative, you’ll be the frontline of our customer experience and play a key role in keeping things running smoothly across our busiest days – weekends plus selected weekdays. From handling live chats and emails to keeping our space organized and stocked, you’ll help ensure we deliver a seamless, on-brand experience every day you’re in.
This role is ideal for someone looking for regular weekend work with additional weekday hours.
Key Responsibilities
Customer Support
- Respond promptly and professionally to customer queries via live chat and email
- Resolve order issues, sizing questions, shipping updates, and general inquiries
- Provide exceptional aftersales care and maintain a positive customer relationship
- Respond to customer reviews and feedback with a brand-appropriate tone and solutions
Office & Livestream Room Support
- Restock livestream rooms and maintain a clean, organized environment
- Support the team with basic set-up/prep ahead of livestreams where needed
- General office upkeep to ensure a tidy, welcoming space
Order Fulfilment & Inventory
- Pick, pack, and fulfil customer orders accurately and efficiently
- Monitor inventory levels and assist in creating weekly stock orders
- Place orders for office and shipping supplies as needed
Influencer & Community Engagement
- Assist with influencer management – including tracking gifting, responses, and follow-ups
- Coordinate with the marketing team to ensure timely communication with influencers
Who You Are
- Highly organized and detail-oriented
- Friendly, professional, and genuinely customer-obsessed
- A strong communicator – both written and verbal
- Comfortable working independently and being proactive
- Quick to adapt and eager to support wherever needed
- Tech-savvy and familiar with customer service tools (experience with Shopify, Gorgias, or similar is a bonus!)
Perks
- Staff discount
- Opportunity to grow with a buzzing fashion brand
- Fun, fast-paced working environment
- Great team energy and supportive culture
Job Type: Part-time
Pay: From £14.00 per hour
Benefits:
- Cycle to work scheme
- Employee discount
- On-site parking
Work Location: In person
