Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.
Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.
We’re now looking for a Head Waiter/Waitress to lead our floor team!
The role
As a Head Waiter/Waitress at Big Mamma, you’ll guide the floor with energy, professionalism and flair, ensuring a seamless service for every guest.
You will:
Take care of all guests in your section and set the example for the rest of the team
Follow the steps of service, provide recommendations, upsell and go the extra mile
Master our menu, wines and cocktails, and help train junior waiters
Open and close the floor with professionalism
Support the management team with onboarding new runners
Maintain cleanliness, organisation and health & safety standards
Create memorable moments for guests with a warm, friendly and professional attitude
About you
Previous experience as a Head Waiter/Waitress in a busy restaurant
Passion for Italian food and excellent customer service
High energy, proactive attitude and team spirit
Strong communication and leadership skills
Flexible availability, including evenings and weekends
What Big Mamma offers
Competitive pay: £12.71 per hour + 19% of the service charge you generate in your section + 1 tronc point per hour
Permanent, full-time position
5-day working week with 2 days off
Daily staff meals
15% discount across all Big Mamma restaurants (UK and Ireland)
£500 employee referral bonus
Wagestream – access your pay between paydays
Mental health & wellbeing support (Open Up)
Continuous training and career progression
Mobility across UK and European venues
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
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