About Us
Lanas is igniting healthcare innovation. For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.
Our technology is used by millions of clinical users in over twenty countries. From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.
We are seeking a Strategic Product Consultant to act as the primary relationship owner and trusted advisor for our largest pharmacy customer. This role combines strategic account management, product consultancy, and customer success responsibilities to ensure customers achieve maximum value from our Pharmacy Management Record (PMR) platform and wider product portfolio.
Reporting to the Product Director, the Product Consultant will serve as the single point of contact for customer requests, initiatives, and escalations, ensuring requirements are fully understood, validated, and scoped before coordinating activity across Product, Development, Support, and Training teams.
In addition to managing our key strategic account, the role will support portfolio-wide growth initiatives by identifying opportunities to introduce additional products and modules across other major customers.
Responsibilities include but are not limited to:
Strategic Customer Management
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Act as the primary relationship owner for our strategic customer.
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Build trusted relationships with senior customer stakeholders.
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Lead regular service reviews and strategic planning discussions.
Product Consultancy & Demand Management
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Serve as the single point of contact for customer requests, enhancements, and product initiatives.
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Challenge, refine, and validate requests to ensure requirements are clearly defined and aligned to business outcomes.
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Gather and document business requirements for bespoke developments and product enhancements.
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Work closely with Product and Development teams to translate customer needs into actionable solutions.
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Manage expectations around priorities, timelines, and delivery approaches.
Adoption & Customer Experience
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Support the successful launch and adoption of new features, modules, and customer-specific developments.
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Coordinate activity across Product, Support, and Training teams.
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Monitor customer satisfaction, support performance, and product utilisation.
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Drive actions that improve customer outcomes and maximise value from the platform.
Portfolio Growth
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Identify opportunities to introduce additional products and modules across strategic customer accounts.
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Support commercial and product teams with demonstrations, discovery activities, and business cases.
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Share customer and market insights to help inform product strategy and roadmap planning.
The ideal candidate will possess the following qualification, skills, knowledge, and attributes:
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Significant experience within the UK community pharmacy sector.
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Strong understanding of PMR systems and pharmacy workflows.
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Experience managing strategic customer relationships within a SaaS or healthcare technology environment.
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Proven ability to gather, analyse, and document business requirements.
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Strong stakeholder management and communication skills.
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Ability to challenge constructively, manage competing priorities, and influence decision-making.
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Experience working cross-functionally with Product, Development, Support, and Commercial teams.
What Success Looks Like
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Strong customer satisfaction and strategic relationships.
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Effective prioritisation and management of customer demand.
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High-quality requirements entering the product development process.
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Increased adoption of platform capabilities and portfolio products.
At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:
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Company matched pension scheme.
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22 days annual leave, increasing yearly up to 26 days.
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Flexible working.
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2 paid CSR Volunteering/Charity Days per year.
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1 Wellbeing Day per year.
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Enhanced Maternity & Paternity Benefits.
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Full access to our Employee Assistance Programme.
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Regular wellbeing supports and webinars.
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Annual leave purchase scheme.
Lanas is an equal opportunities employer.
