To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams within the Vascular Surgery Department including reception support for the Vascular Triage Department.
To greet patients at reception in a helpful, polite and efficient manner.
Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and action outcomes as necessary.
Communicate with patients, carers, clinical and non-clinical staff via the telephone and face to face in a confident and polite manner, whilst maintaining patient confidentiality. Conversations can be of a sensitive and complex nature.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .
In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospital s promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
- Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
- To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.
- To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
- To ensure that all clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNA’s appropriately.
- To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.
- To ensure that all patients’ notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.
- To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance.
- To make sure the relevant reception areas within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
- To be able to prioritise your workload and work with minimal supervision.
- To undertake further training as and when required.
