Help deliver accurate, customer-focused workforce systems support across Warwickshire County Council.
About the Team and the Role
The Workforce Information Systems team sits within the Pay & Systems Service, part of Workforce Services, supporting reliable, accurate and customer-focused services for our employees and traded customers.
As a Workforce Assistant, you will provide first line support for our core workforce systems, (iTrent and Hornbill), by responding to customer queries and maintaining accurate system records. Your role will support the delivery of workforce services that support our people strategy and service offer.
What you’ll be doing
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Support customers through our CRM System, phone and instant messaging.
- Analysing straightforward issues and escalate where specialist input is needed.
- Maintain accurate workforce system records and structures.
- Correct data quality issues and keep guidance materials up to date.
- Work collaboratively across the team and identify service improvements.
What we’re looking for
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Someone who can analyse information and solve problems.
- A confident communicator, both verbally and in writing.
- Ability to work under pressure, meet deadlines and manage interruptions.
- Experience of handling manual or digital information.
- Familiarity with Microsoft Office and email.
- A positive attitude to teamwork and customer service.
It’s a Bonus if you have: experience with HR information systems, databases, office or customer-service environments.
For further information please see the Job Description and Person Specification below;
Workforce Assistant- Pay and Systems
Working for Warwickshire – This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!
At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Additional Information
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application.
If you are applying for this role on a secondment basis please ensure you have permission from your line manager.
Closing date: 24th August 2026
Interview date: W/C 7th September 2026
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact
[email protected] and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
