Company Overview
Voly is a fast growing and industry-leading SaaS business based in Greater Manchester area of Cheadle Hulme with offices in Barcelona and Guernsey.
We provide unique online software for managing the finances of yachts and businesses within the music industry. As a multi-asset technology business, Voly has gone from strength to strength, winning a number of awards and prestigious clients, some of whom are the largest yacht management and music management companies in the industry.
Voly’s software also incorporates a multi-currency foreign exchange (FX) solution. In addition, Pinpoint Works, a specialist software business, provides simple, effective work list and project management solution for yachting.
Continual investment in new technology, like our app, integrated prepaid card, FX/payment systems, and our project integration enables Voly to provide a superior software solution. Voly has also recently added a HR and payroll solution and workrest platform to our extensive suit of products to further support our client's needs.
Voly is proactive about building a unique company culture. We do this by creating a dynamic workplace, forging strong professional relationships with a focus on innovation and business excellence.
If you’re a passionate and driven person who thrives on challenge, you’re who we’re looking for to join our team.
Company Website: https://www.voly.com
The Role
The Account Manager role exists to build, maintain, and grow strong relationships with clients by acting as their primary point of contact. The role ensures customer needs are understood and met, driving satisfaction, retention, and long-term value. By aligning client goals with the company’s products and services, the Account Manager contributes to revenue growth, customer loyalty, and the overall success of the business.
Responsibilities
- Build rapport with your clients through regular check-in calls and meetings
- Identify opportunities within your client base to cross-sell additional Voly products
- Ensure all relevant client information is logged in HubSpot
- Ensure you engage with your clients at the cadence set in the client hub in HubSpot
- Act as the main point of contact for your clients
- Maintain a high rate of client resubscription
- Assess current processes and suggest improvements
- Collaborate closely with the internal teams to ensure customer satisfaction
- Ensure clients are using the products successfully throughout their organisation
- Flexible working hours – some weekend and after-hours work may be required to support our global clients
- Adherence to all ISO 27001 requirements
Experience and skills
- Quick to learn new technology
- Communicate effectively with clients and the wider operations team
- Highly autonomous with ability to effectively plan, control and organise schedule
- High level of written and verbal communication skills
- Work efficiently and manage time effectively
- Support a high number of clients to a strong degree
- Demonstrate excellent attention to detail
- Take responsibility for personal outcomes
- Build trust with the team
- Bring solutions to problems identified within the team
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Work authorisation:
- United Kingdom (required)
Work Location: In person
